Oliver B. Email & Phone Number

All pro bonoLet me convince your mom to use a password manager

As a Client Security Specialist at Kraken, I helped investigate and prevent account takeovers as part of a specialized team. In addition to engaging with clients to mitigate risks to their assets and online identity, I regularly reviewed and improved our work through structured feedback and coaching (internal QA) and monitored customer satisfaction (CSAT).

Prague, Czechia

As a Senior Consultant, I was responsible for handling advanced tickets, providing expert guidance to customers and employees on various topics related to the product and industry. I was also responsible for creating and editing content for the company's blog and knowledge base. Additionally, I trained employees on the product and the industry.

Prague, Czechia

During my time as a Technical Support Specialist at SatoshiLabs, I was responsible for providing assistance to customers who were experiencing issues with the Trezor hardware wallet. This included troubleshooting and resolving technical problems, answering customer questions, and providing guidance on the use and setup of the wallet.

Prague, Czechia

At Prague Safe Deposit, I held a client-facing position in a secure underground facility that rents storage space. My role involved a number of key responsibilities, including:- Billing and CRM: I was responsible for managing and processing customer billing, as well as maintaining and updating our CRM system to ensure accurate and up-to-date records of our.