Olive Su, Mres Email & Phone Number

Manchester, England, United Kingdom

• Working collaboratively with partners and internal product owner, business analysts, developers and testers, applying lean UX approach to a brand new award-winning financial crime prevention and detection platform.
• Defining the problem and devising appropriate research strategies.
• Conducting user research e.g. Contextual inquiry, User interviews and User journey mapping etc.
• Creating User flow, Sitemap, Wireframes and clickable Prototypes.
• Recruiting participants, planning and facilitating Usability testing; analysing and presenting the result back to business stakeholders. Conducting A/B testing and Multivariate testing.

• Worked as the lead UX Researcher on Fubaobao, an app selling investment product on WeChat. Conducted Heuristic evaluation on the whole purchase; top up and gift journey and provided UX recommendation. Conducted.
• Worked as the lead UX on Aviva Advisers’ Pension, ISA and Investment platform redesign and migration programme.
• Worked collaboratively in a multi-disciplinary team. Worked with junior UX and provided mentorship.
• Organised and managed a Gamestorming club in York and run regular workshops to teach people creative techniques which help generate new ideas.
• Co-author of writing a UX & Design newsletter in Aviva for educating stakeholders about UX.

Singapore

• Short term secondment, worked on Customer Portal in Aviva Singapore.
• Shared User-centred Design process and best practices with the Singapore team while rapidly learning and adopting the different working practices and organisational structure.

York, United Kingdom

• Worked as the lead UX on Aviva Life Protection System programme. Other key projects: Life Insurance Calculator project; Direct protection refresh project; Barclays Life Insurance quote & apply project etc.
• Worked collaboratively in a multi-disciplinary team. Worked with junior UX and provided mentorship.
• Recognition: received 5 spotlight awards (Aviva’s internal award) and was nominated to Aviva Digital Hero.

∙ Key projects: Road construction project management software; Lancaster University map app.∙ Conducted User research, e.g. Heuristic evaluation etc.∙ Created Persona, User journey, Sitemap and wireframes. ∙ Planned and facilitated usability testing, analysed data and wrote the report.

∙ Introduced, presented and demonstrated Chinese Painting to an average of 200 school pupils per event.

∙ Conducted user experience studies and contributed to publications.∙ Recruited participants, designed and created online questionnaire and conducted diary study and interview for Facebook user experience study.∙ Designed, implemented and managed three weeks user experience study in which 14 people participated.∙ Liased with PhD students to analyse and.

∙ Conducted and presented the study “Designing guidelines for mobile Social Networking Systems applications”.

Lancaster, United Kingdom

∙ Collected and analysed questionnaire data from nearly 500 students, presented student’s sexual health needs, suggested positive ways to improve service.

Master Of Research (Mres), Human Computer Interaction

Activities and Societies: Lancaster Fencing Club, Frisbee Team, Ballroom Dancing Society, Lancaster University Volunteer Unit, Create

Postgraduate Diploma, Social Psychology

Activities and Societies: Lancaster Fencing Club, Frisbee Team, Ballroom Dancing Society, Lancaster University Volunteer Unit, Create

Bachelor Of Science (Bsc), Applied Psychology, First

Activities and Societies: Ballroom Dancing Society, Reading and Creative Writing Society, Fashion Show Model Team