Olivia Aldisa Email and Phone Number

• Lead the planning, development, and execution of diverse special projects, including community outreach initiatives, virtual product launches, and strategic partnerships, ensuring alignment with organizational objectives and successful delivery within budget and timelines.• Collaborate with cross-functional teams to establish clear goals, responsibilities, and performance metrics for special projects, resulting in improved efficiency and achievement of key targets.• Oversee and manage large-scale events, ensuring the engagement of a minimum of 500 participants, garnering at least 4 out of 5 satisfaction ratings.• Develop and implement SOPs for both event and special project management, integrating Asana and innovative strategies to streamline communication, financial tracking, and quality assurance.• Negotiate and build relationships with suppliers and stakeholders, optimizing ROI on sourced merchandise and fostering collaborative opportunities.• Facilitate daily team communication, identifying and addressing challenges, enforcing deadlines, and promoting a culture of accountability and excellence.• Explore and create partnership opportunities with businesses, charities, and associations, to identify new revenue streams, enhance brand visibility, and foster community engagement.

• Led event and special project from conception through to completion, working with internal and external teams to ensure successful delivery of event on time and within budget.• Increased event attendance by 20% through the development of targeted marketing campaigns.• QA Tested all virtual events to ensure successful virtual events by sending test emails, reviewing event details, and confirming process flows.• Created a working partnership with a KOL, on several social media platforms to ensure event awareness and conversion results.

• Collaborated with committees and vendors to coordinate logistics for 1000+ person events for multi-national companies and governments, ensuring that all events ran smoothly and successfully, and met or exceeded the expectations of the clients.• Developed rapport with clients to create repeat business and achieve the highest level of guest satisfaction by sharing industry knowledge, providing excellent customer service, and tailoring the experience to meet the client's needs.• Orchestrated all on-site event activity, managed a team of 30+ people, and oversaw budgeting and procurement for each event.

• Responsible for managing Drake Hotel’s clientele and securing new customers for on-site catering and events.• Generated revenue for The Drake Hotel between USD 400k to USD 500k per month for the combined events and catering provided to The Drake Hotel’s clientele.• Managed a high volume of contracts and Banquet Event Orders (BEOs) in order to support daily distribution of BEOs, reader boards, and change logs.

Responsible for the administration, handling the customer's request, inputting datathrough the system.Attract the new customer to book their events at our meeting spaces.Execute written sales agreements.Maintain relationships among the customers, their representatives and the hotel toensure full participation in servicing accounts.Respond to guest inquiries and special requests.Generate BEO and distribute to all related departments in the hotel.

Assisted customer service with inbound and outbound calls regarding all HR inquiries.Resolved personnel issues regarding human resources matters needing clarification,submissions and corrections.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.