Olivia Armstrong Email & Phone Number

Lunenburg, Ma, Us

Burlington, Ma, Us

Burlington, Ma, Us

Minneapolis, Minnesota, Us

Hutto, Texas, Us

West Palm Beach, Fl, Us

Area Director of Sales for Island Hospitality Management. Oversee a region of hotels in Manchester, NH. Total Revenue portfolio exceeds $15 million in annual revenue. Responsibilities include leading and developing a highly effective sales team. Provide all departments with effective direction, guidance and leadership to ensure revenue and department goals are achieved.• Develop and maintain effective trusted relationships with accounts• Train and coach all new team members in the proven communication and sales techniques• Oversee strategic goals for the sales, revenue, and marketing departments• Direct liaison to executive management providing insights around strategy, forecasting and growth opportunities• Identify internal and external barriers and opportunities for growth• Leader in internal mentor program for new Sales Managers and career path development

West Palm Beach, Fl, Us

• Responsible for the annual sales goal of $6 million in revenue• Manage the operation of the Sales department and related areas to facilitate increased levels of communication and guest satisfaction• Prepare, implement and compile data for strategic sales plans, annual goals, sales and marketing budget, forecasts and other reports as required• Develop and actively pursue a list of targeted key accounts and create individual action plans to penetrate new accounts• Establish personal relationships with key account contacts and decision makers • Provide executive level insights around sales strategy, forecasting and best practicesSales Leader of the Year 2015

Portsmouth, Nh, Us

• Responsible for annual revenue goals for both the Courtyard by Marriott Worcester and the Residence Inn by Marriott Worcester • Participated in the budget process, strategic marketing plans, individual goals and rate strategies for the year • Prospected, qualified, and acquired new accounts from competition • Negotiated and managed corporate account contracts • Organized quarterly events such as themed blitzes, guest and client events • Delivered presentations to travel agents, meeting planners, tour operators and the chamber of commerce to increase hotel awareness • Research competitor and industry activity and keep informed of the market• Maintain accurate reporting, records, and files necessary for proper management

Plano, Texas, Us

• Aggressively solicited business from new and existing accounts • Developed new marketing strategies and campaigns targeting large groups, weddings and sports teams • Performed sales calls and client visits with all customers and potential customers in the marketConsistently provided high level exposure to hotels through direct sales solicitation and community involvement • Direct liaison between Area Director of Revenue Management and Area Director of Sales focusing on report translation and system maintenance • Strategic targeting of qualified leads and potential new business

Denver, Co, Us

• Responsible for planning, detailing and overseeing the execution of all weddings, bar/bat mitzvahs and large social functions • Strengths in forecasting, opportunity identification, goal-setting, and motivation to increase client satisfaction and drive productivity • Responsible for meeting yearly revenue goals • Gained repeat customer loyalty by delivering service excellence throughout each customer experience • Actively participated in community and trade organizations that benefit the Hotel and Water Resort’s exposure to the community