I worked in a fast paced Estate Agents as a Sales & Lettings negotiator. Within the role I learnt a lot about the property industry including the mortgage and conveyancing process. A main part of my role was using my excellent communication skills for liaising with my contacts in order to grow relationships. I also built a good rapport with my clients on an everyday basis to build a trust between each other helping them either sell their property or purchase one. Building this rapport with my clients enabled my negotiation and persuasion skills to grow immensely helping me succeed with deals. Being a determined person I was constantly setting myself personal targets at the beginning and during the day to ensure I reach and exceed my targets including cross selling many benefits we provide in helping our clients secure the deal they want. Each day I used modern technology and applications which has given me valuable IT skills.

My main responsibility was the safety of all passengers and crew throughout the flight. Working in the Business Class cabin I ensured to provide excellent customer service whilst maintaining high safety and security levels and administering first aid if a situation may arise. Within my role, I also attended business promotions for the company where I acted as brand ambassador for the company displaying immaculate image as well as having a positive, professional manner and showing excellent attention to detail to our clients and partners. During my role, I often worked under pressure independently as well as in a team to effectively carry out all pre-flight duties including security searches, effective boarding of passengers and being vigilant of everyone that boards for ill passengers or suspicious behaviour to ensure our on-time and safe departure. During my flights I constantly identified different opportunities to make customers experiences special as well as anticipating their needs by building a rapport with customers being personal and considerate towards them. I am highly trained in all aspects of safety and security within the airline and had to keep vigilant to all situations at all times. Working in a multi-cultural environment being able to communicate and work well with my colleagues and customers, as well as adapting my service personality based on the customer and their needs to ensure all interactions were sincere. Whilst also having a positive and correct mindset balancing my service personality with safety and security ensuring that was our main priority.

Responsibility of the safety of all passengers and crew throughout the flight was my highest priority. With most customers travelling for leisure purposes, I provided excellent customer service to make the beginning and end of their holiday, whilst maintaining high safety and security levels and administering first aid if a situation may arise. Before boarding of the aircraft, I checked safety equipment to ensure we met flight regulations and all equipment was in working order. During boarding I welcomed customers whilst being vigilant checking their boarding passes for security reasons as well as bags/equipment they were carrying on board. During the flight, I used my communication techniques to build a rapport with customers profiling to sell our products on board and up-sell in order to meet my targets on each flight. Having excellent knowledge of all our products and procedures to inform my customers of these whilst making announcements in a clear professional manner. At the end of each flight I completed all necessary paperwork which was required as a legal document for customs officers upon landing. As well as completing legal paperwork I also dealt with accounts such as card receipts and cash made upon the flight ensuring all receipts and monies added up correctly to the paperwork and being trusted to take the days takings to the safe room.

Being responsible for all guests staying within the high-class chalets that I looked after. Being on hand 24/7 from the start to finish of their ski holiday dealing with all problems including ski accidents required me to be flexible and adaptive to different needs, changes and solving various problems. I also held welcome meetings for my guests to inform them of the different activities and excursions we had at the resort and tailored their holidays by profiling, organising and planning their stay according to their personal preferences and needs. With sales targets to meet each week I was focused and driven to deliver targets whilst working under pressure to ensure I had spoken and dealt with all my guests within the first few hours of them arriving at the resort. We also worked together as a resort team dealing with suppliers for confirmation of equipment, tuition, activities, organising charity events for DSUK. I looked after my own accounts, managed profits in resort for each week and measured ROI from après activities.