- Manage client inquiries and intake processes by gathering essential information, scheduling appointments, and coordinating with therapists to ensure a seamless onboarding experience.- Conduct client consultations, critically assessing therapeutic needs and preferences to ensure optimal therapist-client alignment.- Provide support in scheduling and coordinating consultations, effectively addressing inquiries related to therapist availability and session modalities.- Oversee client communications, efficiently managing phone and email correspondence to ensure accurate appointment scheduling and prompt resolution of any scheduling conflicts.- Execute crisis intervention protocols by offering immediate resources and directing clients to appropriate emergency services when necessary.- Guide clients through payment processes, including insurance verification, out-of-pocket expenses, and sliding scale options, while maintaining transparency and professionalism.- Assist the administrative team by handling tasks such as organizing client records, streamlining communication processes, and managing multi-step administrative functions to ensure operational efficiency and accessibility.

- Provide immediate crisis counselling and support to individuals experiencing mental health crises via text, utilizing active listening and empathy to assess and address their needs. - Maintain a comprehensive understanding of mental health issues, crisis intervention techniques, and suicide prevention strategies to provide effective and confidential support.

- Deliver personalized swim instruction to children and adults, focusing on refining swimming techniques, preparing for competitions, and teaching essential lifesaving skills, all tailored to meet individual goals.- Manage all aspects of business operations, including scheduling lessons, coordinating with clients, and ensuring a safe, supportive, and engaging learning environment.

- Responsible for identifying and securing sponsors for various events and initiatives. - Utilized strong communication skills to establish and maintain partnerships with local businesses and organizations, contributing to the success of fundraising efforts.