Olivia Bitter Email & Phone Number

Serving as an NCQA contracted professional to conduct accreditation and certification surveys. Applies in-depth, ongoing knowledge of NCQA standards related to all program types including standard intent, look-back periods, evidence required to demonstrate compliance, and NCQA’s scoring methodology. Works collaboratively with NCQA staff and organization.

Cleveland

Directs the Quality Improvement functions necessary to achieve national best practice performance levels while promoting evidence based medicine/practices within a population health framework. Uses data analytics and reporting activities that are prescribed by customers and regulators.

Manages staff and activities related to quality improvement. Analyzes trend data to identify areas of opportunities and develops quality improvement plans to drive continuous quality improvement

Lead a team of clinical staff to complete Medical Record Review projects. Collect, analyze, and report data for the Healthcare Effectiveness Data and Information Set (HEDIS) which applies to Center for Medicare and Medicaid Services (CMS) STAR ratings for Health Plans and National Committee for Quality Assurance (NCQA) accreditation.

Develop, plan, deliver and evaluate staff material on various topics focusing on clinical technology information. Nationwide travel to provide training to external clients. Collaborate with various departments to ensure company goals. System administrative duties and maintenance of computer applications. Experience in implementation process and project.