• Execution of marketing campaigns via direct mail, social media and email.• Scheduling the set up and review of industry related events.• Data purchasing and lead generation.• Reporting on campaign progress and review of ROI.• CRM maintenance which includes ensuring any data held is compliant with GDPR.• Maintaining relationships with creative suppliers and printers to ensure collaboration in promotional activities.• Collaboration with regional sales managers regarding distribution of promotional items or sample products.• Producing content for blogs, news stories and white papers. • Periodic data cleansing.

Personal Assistant Duties:-Acting as the first point of contact on behalf of the Chairman, managing all correspondence and answering all enquiries via phone, post and email. -Diary management, organising meetings and appointments, both personal and professional.-Audio and copy typing large amounts of data, taking minutes and preparing agendas. -Booking and arranging travel, transport and accommodation both within the UK and overseas.-Overseeing both personal and professional bank accounts. Managing transactions, paying invoices and expenses and handling a variety of different financial investments.-Assisting with annual tax return, tax filing and preparing documents for the accountant. -Producing and distributing quarterly newsletters to corporate supporters using mailchimp. -Writing, editing and updating WordPress website with latest content, statistics, blog posts and videos.Office Secretary Duties:-Monthly payroll administration, preparing and handling staff wages, dispensing wage slips, distributing funds to HMRC and managing pension plans. -Creating and recording monthly wage journals via sage. -Organising and paying all charity invoices/expenses, documenting everything via sage accounting software. -Completing monthly bank and credit card reconciliation via sage.

Responsibilities:-Devise strategy reports to aid the GM, analysing areas of improvement and executing necessary changes, leading to the designing and completion of three major projects.-Implemented and produce a weekly brief to inform all employees of relevant company information.-Generate strong and lasting rapports with customers, managing all telephone, email, tripadvisor, social media and postal enquiries.-Diary management for GM, creating internal communications and arranging events and meetings.-Office management including: ordering supplies, approving invoices, handling the filing system, taking and producing minutes, organising travel arrangements and generating rotas.-Audio and Copy Typing (64wpm) copious amounts of data.Achievements:-Reduced guest complaints by 15% by implementing a weekly accommodation audit procedure.-Attained a customer satisfaction score of 9.4/10 on CRM survey results, as well as multiple mentions on tripadvisor. There are many other tasks and situations I find myself handling on a day-to-day basis, however, these are the set roles and responsibilities in my job specification.

Whilst working as a Guest Services Supervisor at Ribby Hall Village, I also covered the Holiday Experience Manager whilst they were on maternity leave. My roles and responsibilities included:-Increasing holiday sales by 5% year on year, by implementing and designing new seasonal activities, these figures are supported by CRM data. -Liaising with the Marketing department to create free seasonal promotions for the business, aiding the extra 5% positive impact on sales. -Cutting advertising costs by 75% by replacing seasonal activity/entertainment schedules with annual ones.-Achieving a health and safety audit score of 99.5% by ensuring all activities/entertainment are following the correct risk assessment procedures.-Balancing all expenditure accounts and invoices.

During my time as an Assistant and Receptionist my responsibilities included:Responsibilities:-Oversaw customer accounts, produced confirmations and handled live banking systems, including secure trading.-Supervised reception, liaising with customers and contractors, resolving queries, approving deliveries and confidently delivering a five-star experience. -Assisting customers on a day-to-day basis, guiding check-in procedures, updating itineraries and upselling products/attractions. -Administration management including: filing, completing key checks, updating guest literature, creating reports, investigating customer balances and general housekeeping. Achievements:-Earned ‘top accommodation seller’ for three continuous months. Generating on average an additional £50,000 per month for the company. -Attained the fastest departmental promotion, exceeding everyone’s expectations within my first 12 months.

My supervisory position enabled me to develop many skills including leadership, confidence, punctuality, organisation and effective delegation. As a supervisor I was managing teams of up to twenty people, this ensured I was working as part of a team and therefore, building my characteristics such as approachability and trustworthiness. Teamwork and leadership were an extremely important part of running my own shift, although there were also many other responsibilities I had to ensure were complete including: Responsibilities:-Formulated a spreadsheet to accurately monitor waste and sales. Used for stock taking in order to effectively check, count and order products. Ultimately, decreasing wastage quarterly by 27%. -Supervised a team of up to 10 employees each shift, authorised holiday requests, monitored attendance and completed absence forms. -Administered a front of house check including: product rotation, pest control procedures, date checking; leading to a score of 90% plus on all external audits. Achievements:-Obtained a score of 98% on an external shop audit, which led to a formal thank you from the North West Area Manager-Trained all new starters, educated them on the company induction, developed business processes and mentored them through their probation period. Four of my trainees were promoted to Supervisor during my employment.

During my time at Sixth Form, I worked as a Customer Service Assistant at Marks and Spencers. My main roles and responsibilities included:-Showing an enthusiastic and positive attitude, conversing with customers, serving on the till ensuring excellent customer service to each and every individual. -Demonstrating initiative and multitasking by making sure all shelves are stocked in between serving customers to improve efficiency of the store. -Working under pressure, when queues are large, to serve everyone quickly whilst maintaining the same excellent levels of customer service. -Being a reliable and supportive team member, to ensure a efficient and positive working environment.