Olivia Butkowski, Mph Email & Phone Number

Seattle, Washington, United States

Led strategic initiatives with Europe-based quality improvement organizations and health delivery systems that focused on applying the Triple Aim framework, improving patient safety and workforce well-being, and advancing equity. Developed innovative mechanisms of providing quality improvement coaching, strategic guidance, and diverse content expertise to members of our Strategic Partners network. Convened members from 30+ organizations across 9 countries within the Health Improvement Alliance Europe (HIAE) for learning focused on best practices, harvesting knowledge, progressing shared priorities, and networking. Created promotional HIAE materials, oversaw inquiries from prospective parties, and managed relationships with members in a personalized way, retaining Alliance membership enrollment at pre-pandemic rates. Mentored junior staff by providing feedback and facilitating opportunities that aligned with their ambitions and IHI values. Prepared contract renewals, optimized budgets, and effectively delegated work to colleagues at all levels.

Greater Boston Area

Led a Trust-wide staff wellbeing collaborative. As a result, Trust staff turnover rates and cumulative sickness rates decreased by 20% and 10% respectively, and workforce wellbeing was recognized as a leadership priority. Managed two 4-month UK-based Improvement Coach programs; ran tests of change to improve the participant learning experience and worked to increase the program net promoter score by 40% between the first and second offering. Contextualized client materials for European audiences, adapting language, examples, and references to meet client needs.

Boston

Scheduled consultations, post-operative follow-up appointments, and diagnostic testing; facilitated services based on diagnoses, wide-ranging patient contexts, and clinic flow to provide efficient and effective care. Assembled relevant patient resources, including medical reports, imaging, and pathology slides. Ensured interpreters were easily accessible for patients and clinic staff. Constructed new workflow processes to streamline clinic flow and designed electronic new-patient packets. Trained NPCs at Dana Farber Cancer Institute Department of Thoracic Surgery to standardize processes for new patients. Participated in professional development classes including conflict communication, unconscious bias, and Excel fundamentals, intermediate, and advanced.

Buffalo/Niagara, New York Area

Responsible for responding to inquiry visits and calls, and communicating openly with case managers about new cases. Updated and maintained patient files using electronic health record software and increased EHR documentation to 100%. Compiled Excel sheets on weekly food pantry recipients and generated monthly pantry reports for Food Bank of WNY.

Buffalo/Niagara, New York Area

Worked under a Senior Administrator in Perioperative and Patient Care Services. Provided content materials for weekly meetings on value analysis, materials management, and hospital efficiency. Wrote Standard Operating Procedures and updated and maintained inventory for materials management in the OR. Planned and observed the essential duties to implement a new healthcare information system, including training sessions for staff, meetings with consultants, and testing the program in various hypothetical situations.

Master Of Public Health - Mph, Community-Oriented Public Health Practice

Bachelor Of Science (B.S.), Human Development

Activities and Societies: Human Ecology Undergraduate Advisory Council, Science Kits Committee Co-Chair, Touchtones All Female A Cappella.

Education record

Took classes in International Marketing, Gender Views in Spanish Literature and Cinema, Conversation and Composition in Spanish, Painting.