Olivia Dehaven Email & Phone Number

Grand Rapids, Michigan, United States

Remote, Lansing MI

• Screened and completed new client intakes to start the legal aid process
• Collected documents from clients and opposing parties to complete files
• Informed clients about the status of their case through calls, emails, and SMS messages
• Reviewed cases and searched for client information through the 36th district register of actions
• Assisted in providing approved legal advice to clients
• Assisted with review of program procedures and provided feedback to ensure efficacy

Remote, Lansing MI

• Phone interaction with claimants and employers to determine eligibility for unemployment benefits
• Completed training to act in compliance with state and federal laws and claimant confidentiality
• Reviewed unemployment claims and developed factual cases to resolve non-monetary issues
• Worked with colleagues from across the organization to research claims in prompt and accurate manner

Chicago

• Provide clients with services relating to U.S and foreign patent prosecutions
• File patent and trademark applications
• Prepare formal documents i.e. ADS, IDS, Amendments, and Assignment Documents
• Manage docketing and data entry regarding legal deadlines
• Possess knowledge of time and billing procedures and invoice processing
• Assist attorneys with file work, form letters to clientele, and send clients status charts

Lansing, Michigan Area

• Provided customers with quality customer service
• Coordinated and managed team members
• Worked with other associates to ensure a safe and clean environment for customers
• Managed merchandise demand to analyze and control inventory issues

• Maintained a strong understanding of company values and customer needs
• Managed team members and developed best practices to balance workload during peak hours
• Ensured an orderly workflow to reduce the hourly burden per employee
• Engaged customers in a highly visible role, conveying a positive and professional attitude
• Balanced cash holdings and reported figures for review by staff director

· Counted money for each shift and logged information into daily reports.· Trained new employees to assist in smooth transitions between semesters.· Developed strong customer relationships to enhance service and resolved customer issues.· Communicated with vendors regarding inventory transactions.

Traverse City, Michigan

· Explained local ingredient sources, the importance of sustainability, and product nutritional information with a focus on gluten-free and dairy-free foods.· Placed orders and served customers· Operated the cash register· Trained new employees· Responsible for opening and closing · Responsible for checking inventory· Placed orders for shipment and signed.

Traverse City, Michigan

· Placed orders and served customers.· Responsible for opening and closing.· Utilized point of sale systems to perform financial transactions.· Maintained store cleanliness and appearance.· Assisted in food preparation and storage.

Bachelor'S Degree, Political Science And Government

Activities and Societies:Related coursework: Comparative Political Economy; Politics of the U.S.S.R. and Its Successor States; Politics of.

Associate'S Degree, General Studies

High School, General Education