Olivia Caiazzo Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Proactively anticipate Guest needs during peak hours, ensuring seamless front and back of house operations, resulting in a substantial contribution of 70% to daily revenue.
• Collaborate with park partners to ensure comprehensive fulfillment of Guest mobility needs across all areas.
• Effectively manages mobility waitlists, deescalate conflicts and provide alternative options for Guests awaiting availability.
• Manage deployment tasks and breaks for 170+ Cast Members daily using the Cast Deployment System to ensure a seamless operation.

Orlando, Florida, United States

• Strategically analyze Key Performance Indicators across 7 retail locations, formulating targeted action plans to enhance operational efficiency and drive business growth.
• Demonstrate leadership by mentoring Cast through direct instruction and leading by example, resulting in elevated levels of Guest engagement and satisfaction, contributing to $1.2 million in weekly revenue through.
• Opening team of Disney’s Jollywood Nights, collaborated with leadership to organize an efficient transition to exclusive merchandise in Once Upon a Time, ultimately generating almost $200K in event merchandise revenue.
• Respond and work swiftly to de-escalate conflicts that arise with both Guests and Cast Members using empathy, strong communication skills, and strategic thinking.
• Collaborated with colleagues to co-host a "Women Who Lead" panel, aimed at empowering and encouraging female peers to pursue their passions. Facilitated opportunities for learning from the experiences of female leaders.
• Panelist on an LGBTQ+ community panel to guide and empower others in the community by sharing personal stories and experiences.

Orlando, Florida, United States

Conducts comprehensive training for new Merchandise Cast Members, including area safety tours, e-learning tools, and proper usage of point-of-sales systems, merchandise product locator systems, and merchandise stocking systems while also guiding these individuals on positive guest interactions

Orlando, Florida, United States

As a Cast Member, I drive business results in six unique storefronts implementing organizational practices resulting in effective stock placement on the sales floor utilizing state of the art technology.I pride myself in maintaining a clean, organized inventory and curated displays of rotating seasonal clothing and accessories, while also providing over.

Orlando, Florida, United States

As a Merchandise Operations Intern, I was responsible for assisting guests at multiple high volume retail locations in Disney’s Hollywood Studios. My tasks include stocking merchandise, monitoring inventory, cash handling and operating a POS System while using Disney's Five Keys: Safety, Courtesy, Inclusion, Show, and Efficiency.

Bachelor'S Degree, Marketing

Activities and Societies: Kappa Kappa Gamma, Autism Speaks U

High School Diploma

Activities and Societies: Special Olympics, Varsity softball