• Oversee accuracy of room blocks, reservations, and group market codes.• Review and implement reservation procedures.• Accommodate and document special request.• Input and access data in reservation systems.• Troubleshoot, resolve, and document guest issues and concerns.• Set- up billing accounts accordingly.• Assist management in training, scheduling, counseling, and coaching employees.

• Supervise day to day call center operations in a professional and ethical manner according to TRICOR and TDOC policies and procedures. • Verifies and approves all work orders. • Follows protocol on customer sales orders. • Responsible for training, supervising, and coaching both general staff and offender staff in a TRICOR industries program.• Serves as back up to Production Manager. • Prepares customized reports for external contract customers. • Manages outbound… Show more • Supervise day to day call center operations in a professional and ethical manner according to TRICOR and TDOC policies and procedures. • Verifies and approves all work orders. • Follows protocol on customer sales orders. • Responsible for training, supervising, and coaching both general staff and offender staff in a TRICOR industries program.• Serves as back up to Production Manager. • Prepares customized reports for external contract customers. • Manages outbound campaign calling, call recording system working with multiple call center software platforms.• Provide the ladies with job skill activities Show less

• Direct client contact management• Managed accounts receivables• Managed repayments on delinquent client accounts• Maintained client database• Experienced with Global Imaging software• Mapped out inventory for printers to be easily located• Answer inquiries by clarifying information; location and researching• Resolve problems by clarifying issues; exploring answers and alternative solutions• Fulfill supply request by completing transactions and forwarding… Show more • Direct client contact management• Managed accounts receivables• Managed repayments on delinquent client accounts• Maintained client database• Experienced with Global Imaging software• Mapped out inventory for printers to be easily located• Answer inquiries by clarifying information; location and researching• Resolve problems by clarifying issues; exploring answers and alternative solutions• Fulfill supply request by completing transactions and forwarding request to appropriate individuals Show less