Olivia Case Email & Phone Number

Batavia, Il, Us

Chicago, Il, Us

● Administer and maintain core applications including but not limited to Okta, GCP, AWS, Atlassian, Zoom, and Adaxes for all the lines of businesses● Develop and maintain automation scripts for cloud application deployments and maintenance● Troubleshoot and maintain critical production and testing environments. Diagnose and address performance and tuning issues whenever and wherever they occur. ● Identify recurring issues and collaborate with infrastructure and dev teams on resolution plan● Work closely with cross-functional teams to integrate environment tools into existing workflows and processes● Proven ability to lead cross-functional teams in a fast-paced, dynamic environment ● Manage vendor relationships and third-party software implementations ● Deployed and managed cloud resources and services, ensuring high availability and performance for critical applications.● Able to architect and participate in multiple cross platform projects and cross functional teams to ensure the projects are successful● Enhanced cloud security posture through rigorous IAM policies, encryption, and compliance measures,

Chicago, Il, Us

● Administer and maintain Atlassian tools including Jira, Jira Service Management and Confluence.● Configure and customize Atlassian tools to meet the needs of the development team, including custom workflows, fields, and permissions● Work closely with cross-functional teams to integrate Atlassian tools into existing workflows and processes● Train new team members on Atlassian tools and provide ongoing support to ensure effective use of the tools● Manage and maintain Atlassian add-ons and plugins to ensure optimal system performance and security● Develop and maintain documentation related to Atlassian tools and processes● Collaborated with cross-functional teams to design and implement new systems and processes to support the organization's strategic goals● Manage and maintain system security and compliance, including user access, data protection, and regulatory compliance● Provide technical guidance and mentorship to other IT professionals on the team.● Work closely with the team on major initiatives across the company to provide more security and ease of use for our users which included migrating to Azure SSO for the majority of our cloud based applications. MFA and hybrid Azure AD.

Sydney, New South Wales, Au

• Manage internal IT for two office campuses and employees spread across five countries• Selected and designed the Azure based environment currently in production• Implemented and centralized networks and systems to an Azure based solution• Managed networking in an Azure environment across North America offices• Vendor management for leasing and procurement of equipment and software used across the company• Created learning documentation and drafted process procedures to be used across the internal IT team • Office 365 cleanup and administration • Automate of Office 365, MDM, FreshDesk, processes and procedures• Oversee IT asset tagging, on/off-boarding of user profiles and Active Directory profiles. • Assist with national and international project delivery for MDM solutions. Including documentation, testing, training, and deployment.• Resolves IT incidents and requests in a timely manner; documents work and resolution steps within FreshDesk management tool.• Manages the overall maintenance of existing programs and IT systems, including the testing and rollout of all changes and upgrades.

Tinley Park, Illinois, Us

Tier Two Project Engineer

Tinley Park, Illinois, Us

• Investigate and analyze business processes, procedures and systems.• Assist lead project manager with planning and coordination of all concerned business projects.• Develop and prepare status and management type reports concerned with projects.• Help develop project plans for assigned projects.• Train employees to perform designated tasks.• Identify and troubleshoot problems within specific projects in a timely manner.• Oversee and track milestones of project tasks.

Tinley Park, Illinois, Us

• Provide exceptional technical support via phone, email, remote, and onsite.• Manage tickets via online Help Desk to assist clients in troubleshooting a variety of software and hardware issues. • Design, support, maintain, and install local area networks.• Evaluate the client's existing systems and make recommendations for upgrades, improvements.• Rebuild, upgrade or repair various components related to Servers, PC’s and Mac’s

Chicago, Il, Us

• Researched and diagnosing complex technical software and hardware issues.• Maintained the ticketing queue to provide rapid support to domestic and international employees.• Prepared equipment for technical upgrades and new hires. • Communicated with outside vendors for hardware pickup and delivery. • Updated and created documentation for standard operating procedures.

Joliet, Illinois, Us

• Assists students and faculty with printing and general computer issues.• Oversees that the students are following the rules of the Lab.• Cleans the Lab.• Destock Lab supplies.• Document customer usage of lab facility.

Richfield, Minnesota, Us

• Provided base level IT support to Clients.• Displayed courtesy and strong interpersonal skills with all customers in order to resolved customer complaints and concerns with strong verbal and negotiation skills.• Leader in customer service plan purchases.• Assessed customer bug and enhancement requests and prioritized development.• Maintained records, logs and the life-cycle of work requests.