Olivia Clark Email & Phone Number

Washington, District Of Columbia, United States

• Resolved and investigated complaints regarding service and food quality to prevent loss of business.• Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.• Trained cafe employees to consistently exceed customers' expectations and provide superior service.• Handled business administration functions such as payroll, cash register counting and supply ordering.• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.• Accurately completed end-of-day financial tasks of cash and card transactions.• Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.

Washington D.C. Metro Area

• Customized training strategies based on individual barista knowledge, experience and strengths.• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.• Taught proper procedures and strategies for success to new employees.• Elevated customer loyalty by using strong communication abilities to resolve customer problems.• Recommended products based on solid understanding of individual customer needs and preferences.• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.• Awarded Partner of the Quarter, M.U.G. (Moves of Uncommon Greatness).

Portland, Oregon Area

• Handled catering scheduling, ordered food and planned events.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.• Met with clients to outline desired goals and prepared quotes for overall catering costs.• Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.• Secured new clients and accounts by analyzing and catering products to specific needs.• Promoted catering packages with most profitable outcomes without sacrificing client desires.• Designed catering packages to increase sales and customer experience.• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Janesville/Beloit, Wisconsin Area

• Sketched artistic and fresh designs for consideration.• Created visually appealing character styles that married story with director vision.• Developed entire looks encompassing garments, makeup and wigs.• Clearly communicated design revisions to members of fashion design team.• Coordinated with and supervised vendor studios.• Organized samples according to daily shooting schedule.• Gathered props to authenticate designs and desired looks.

Janesville/Beloit, Wisconsin Area

• Tracked all clothing and accessories used in various shows.• Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.• Collaborated with hair and makeup departments to align looks with specific image plans during events.• Supervised and trained student technicians of various levels of skill and experience in costume construction and alteration techniques.

Bachelor Of Arts (B.A.), Critical Identity Studies, Gpa 3.9

Activities and Societies: Beloit College Feminist Collective (formerly Women's Center) – Co-President, Students for an Inclusive Campus.

Mass Communication/Media Studies

Activities and Societies: • Equestrian ClubSemester abroad during studies at Beloit College

Education record