Olivia Class, Ms, Rd Email & Phone Number

• Manages a portfolio of 30 enterprise customers worth $1 million in annual recurring revenue (ARR) from onboarding to training and account management.
• Maintains a book of business customer retention rate of 90%
• Works closely with product development and engineering to identify and address customer pain points and product evolution.
• Optimized product support process reducing average resolution time, increasing efficiency of the support team and overall customer satisfaction.
• Measure and manages customer health, driving product adoption to support successfuloutcomes and contract expansion/renewal.
• Provides analysis of customer data and product adoption trends.

San Diego, California, United States

• Partner with executive leadership to develop tactical and strategic corporate health & wellbeing programs to improve employee experience, meet business objectives, DEI&B initiatives, and increase overall health &.
• Advise corporate and executive leadership on industry best practices, trends, and compliance regulations.
• Utilize health promotion and behavior change science to tailor wellbeing programs to individual organizations and meet employee needs.
• Leverage industry data to craft tactical and strategic 36-month plans for large-scale wellbeing program implementation for global organizations.
• Maintain partnerships with aligned vendors and service providers within all pillars of wellbeing, staying abreast on trends and sharing curated vendor options based on organization need, budget, and initiatives.
• Led and managed new vendor implementations, contract negotiations, through implementation.

San Diego, California

• Led cross-functional product research & development teams to create innovative technology solutions to enhance restaurant dining experiences for users with specific nutrition, medical, and lifestyle needs.
• Drove focus across departments by establishing objectives, documenting clear requirements, monitoring data, and communicated progress to stakeholders.
• Created monthly market reports and business strategies based on customer segment-specific value propositions to drive future product directions.
• Translated business goals from Product, Marketing, and Design into focused tasks for each team.
• Integrated market research and user segmentation into product requirements to enhance user conversion and satisfaction.
• Facilitated relationship development & management between research team, health care providers, and community members.

San Diego, California, United States

• Performed nutrition analysis & allergen identification for national restaurant brands.
• Generated ingredient statements and nutritional information according to the Federal Food Labeling Regulations using ESHA Genesis R&D software.
• Developed efficient nutrition database management processes to expedite projects and enhance employee experience.
• Initiated and maintained strong, long-lasting relationships with clients and ensured all questions and needs were met.
• Directed National Institutes of Health-funded research study through implementation, analysis, and reported summary of results and findings.
• Co-wrote phase II randomized control trial grant proposal to further examine the effects of technology on health.

• Directed executive team in an accelerated NIH business commercialization and strategy certification course.
• Overhauled company strategy & created business model canvas using a hypothesis-driven method of customer/stakeholder discovery (50+ interviews) with strategic partners, potential customers, and other stakeholders for.
• Completed weekly presentations, interviews, and business projections to assist with the generation of a sound and sustainable business model using an iterative approach.
• Created procedures to implement innovative business procedures and strategies into daily responsibilities across teams.

Greater San Diego Area

• Completed a rigorous 41-week dietetic internship with a medical nutrition therapy focus at a high acuity, a 296-bed medical center with 7 outpatient clinics.
• Clinical: 22-week rotation in medicine/surgery, spinal cord injury, long-term care, critical care/ICU, weight management/bariatric, ambulatory care, diabetes/metabolic, renal/dialysis, home-based primary care.
• Inpatient & Outpatient Full Coverage: Completed staff relief in oncology nutrition, long-term care, spinal cord injury, telehealth, and outpatient primary care clinic with a focus on geriatrics.
• Food Service: 2 months of food service and clinical management rotations in the medical center kitchen.
• Community Nutrition: 5 weeks of community nutrition rotations with San Diego Health and Human Services, WIC, and Vista Unified School District.
• The Nutrition Care Process: Effectively utilized to assess, diagnose, intervene, monitor, and evaluate patients.

Blacksburg, VA

• Organized, planned, and executed research study examining the capacity of inter-agency relationships and partnerships needed for a successful collaborative health promotion community program.
• Developed and taught undergraduate level nutrition classes using comprehensive lesson plans and presentations tailored to various learning types. Actively engaged classroom and provided a safe space to learn, question.
• Authored thesis titled “Determination of Domains and Factors of a Capacity Building Framework that Support a Collaborative Fruit and Vegetable Prescription Program”.

Blacksburg, Virginia

• Educated people on SNAP benefit doubling program to increase their purchasing power of healthy foods at local farmers markets.
• Produced dynamic educational lessons and demonstrations utilizing local seasonal produce from purveyors on-site at Montgomery County farmers markets.
• Showcased simple, delicious and accessible recipes that engaged and empowered community members to increase active participation in their health, well-being, and the SNAP program with supportive nutrition and economic.

Christiansburg, VA

• Assisted in managing garden operations and participant activities at community garden to support the space as a hub for engagement, participation, learning and growth.
• Interacted with community members on-site and offered instruction and demonstrations of weeding, planting and harvesting best practices to connect community members to the true source of their food, increasing their.
• Invited and connected with local participants by creating a welcoming, comfortable environment as well as conducted outreach to local WIC office.
• Intentionally provided a more appealing display of the garden’s produce for recipients of the program and their children, enticing their participation in the garden.

Blacksburg, Virginia

• Edited food and health economics textbook for a professor of community nutrition.
• Created the citations library based on the references provided and formatted chapters per publisher mandated standards.
• Ensured all information was clear, concise and properly cited. Created and maintained EndNote citation library to be sent directly to the publisher.

Blacksburg, Virginia

• Maintained and updated nutrition database (FoodPro) nutrition facts and allergen information for all food products served in Virginia Tech dining halls by communicating directly with supplier/manufacturer to verify.

Master Of Science - Ms, Community And Behavioral Science

‣ Accelerated Master’s degree in Community and Behavioral Science (MS) ‣ Authored thesis titled “Determination of Domains and Factors of a.

Bachelor Of Science - Bs, Human Nutrition, Foods And Exercise- Dietetics

Activities and Societies: Virginia Cooperative Extension Farmer’s Market Educational Videos, Producer, Student Nutrition and Dietetics.