Olivia Class, Ms, Rd Email & Phone Number

Grand Rapids, Mi, Us

• Manages a portfolio of 30 enterprise customers worth $1 million in annual recurring revenue (ARR) from onboarding to training and account management.• Maintains a book of business customer retention rate of 90% • Works closely with product development and engineering to identify and address customer pain points and product evolution.•Optimized product support process reducing average resolution time, increasing efficiency of the support team and overall customer satisfaction. • Measure and manages customer health, driving product adoption to support successfuloutcomes and contract expansion/renewal.• Provides analysis of customer data and product adoption trends.• Leads product training and develops customer-facing training materials including Learning Modules and Help Center articles.• Serve as the voice of the customer by surfacing key trends, feature requests and bug reports to product and engineering to influence the product roadmap.

San Diego, California, United States

‣Partner with executive leadership to develop tactical and strategic corporate health & wellbeing programs to improve employee experience, meet business objectives, DEI&B initiatives, and increase overall health & wellbeing. ‣Advise corporate and executive leadership on industry best practices, trends, and compliance regulations.‣Utilize health promotion and behavior change science to tailor wellbeing programs to individual organizations and meet employee needs.‣Leverage industry data to craft tactical and strategic 36-month plans for large-scale wellbeing program implementation for global organizations.‣Maintain partnerships with aligned vendors and service providers within all pillars of wellbeing, staying abreast on trends and sharing curated vendor options based on organization need, budget, and initiatives. ‣Led and managed new vendor implementations, contract negotiations, through implementation. ‣Design & Iterate- developed program evaluation metrics to measure impact year over year with recommend next steps for future program iteration and growth.

San Diego, California

‣Led cross-functional product research & development teams to create innovative technology solutions to enhance restaurant dining experiences for users with specific nutrition, medical, and lifestyle needs. ‣ Drove focus across departments by establishing objectives, documenting clear requirements, monitoring data, and communicated progress to stakeholders.‣ Created monthly market reports and business strategies based on customer segment-specific value propositions to drive future product directions.‣ Translated business goals from Product, Marketing, and Design into focused tasks for each team. ‣ Integrated market research and user segmentation into product requirements to enhance user conversion and satisfaction.‣ Facilitated relationship development & management between research team, health care providers, and community members.‣ Created and led interactive training sessions to establish best practices for onboarding, analysis, and product prioritization for B2B2C customer needs.Product Manager- Diabetes Health App Study- NIH, Healthy Dining‣ Managed product development process from ideation & prototype phase through execution, shipped app on time and on budget.‣ Led accessibility function with the design team to enhance the user experience.‣ Designed surveys, focus group guides, and user feedback for future iterations of product. ‣ Incorporated user research, quantitative data analysis, and technical constraints to determine roadmap for new releases.‣ QA tested all releases and new features to mitigate business risks and ensure a cohesive user experience.‣ Developed educational programs to support user success and increase app adoption among key demographics.

San Diego, California, United States

‣ Performed nutrition analysis & allergen identification for national restaurant brands.‣ Generated ingredient statements and nutritional information according to the Federal Food Labeling Regulations using ESHA Genesis R&D software.‣ Developed efficient nutrition database management processes to expedite projects and enhance employee experience. ‣ Initiated and maintained strong, long-lasting relationships with clients and ensured all questions and needs were met. ‣ Directed National Institutes of Health-funded research study through implementation, analysis, and reported summary of results and findings.‣ Co-wrote phase II randomized control trial grant proposal to further examine the effects of technology on health.‣ Successfully hired and onboarded new employees.

‣ Directed executive team in an accelerated NIH business commercialization and strategy certification course.‣ Overhauled company strategy & created business model canvas using a hypothesis-driven method of customer/stakeholder discovery (50+ interviews) with strategic partners, potential customers, and other stakeholders for shift into corporate wellness space.‣ Completed weekly presentations, interviews, and business projections to assist with the generation of a sound and sustainable business model using an iterative approach.‣ Created procedures to implement innovative business procedures and strategies into daily responsibilities across teams.

Greater San Diego Area

Completed a rigorous 41-week dietetic internship with a medical nutrition therapy focus at a high acuity, a 296-bed medical center with 7 outpatient clinics.‣ Clinical: 22-week rotation in medicine/surgery, spinal cord injury, long-term care, critical care/ICU, weight management/bariatric, ambulatory care, diabetes/metabolic, renal/dialysis, home-based primary care, residential treatment facility, oncology, and NICU.‣ Inpatient & Outpatient Full Coverage: Completed staff relief in oncology nutrition, long-term care, spinal cord injury, telehealth, and outpatient primary care clinic with a focus on geriatrics.‣ Food Service: 2 months of food service and clinical management rotations in the medical center kitchen.‣ Community Nutrition: 5 weeks of community nutrition rotations with San Diego Health and Human Services, WIC, and Vista Unified School District.‣ The Nutrition Care Process: Effectively utilized to assess, diagnose, intervene, monitor, and evaluate patients. ‣ Nutrition-Focused Physical Exams -Conducted to determine nutrition status and collaborated with interdisciplinary medical teams to promote coordination of care.‣ Counseling & Education: Utilized motivational interviewing techniques with patients and families to relay medical nutrition therapy recommendations for a variety of disease states including diabetes, cancer, wound healing, obesity, cardiac disease, and malnutrition.‣ Evaluative Research: Conducted study to determine the effect of outpatient oral nutrition supplements on weight status in a veteran population. ‣ Workshops & Classes: Created nutrition curriculum for and instructed veterans of varying ages and disease states. Taught interactive and engaging nutrition education classes to participants enrolled in drug and alcohol rehabilitation program, WIC, weight loss program, diabetes prevention, post-bariatric surgery, and diabetes management.

Blacksburg, Va

‣ Organized, planned, and executed research study examining the capacity of inter-agency relationships and partnerships needed for a successful collaborative health promotion community program.‣ Developed and taught undergraduate level nutrition classes using comprehensive lesson plans and presentations tailored to various learning types. Actively engaged classroom and provided a safe space to learn, question, and develop.‣ Authored thesis titled “Determination of Domains and Factors of a Capacity Building Framework that Support a Collaborative Fruit and Vegetable Prescription Program”.

Blacksburg, Virginia

‣ Educated people on SNAP benefit doubling program to increase their purchasing power of healthy foods at local farmers markets. ‣ Produced dynamic educational lessons and demonstrations utilizing local seasonal produce from purveyors on-site at Montgomery County farmers markets. ‣ Showcased simple, delicious and accessible recipes that engaged and empowered community members to increase active participation in their health, well-being, and the SNAP program with supportive nutrition and economic best practices.

Christiansburg, Va

‣ Assisted in managing garden operations and participant activities at community garden to support the space as a hub for engagement, participation, learning and growth. ‣ Interacted with community members on-site and offered instruction and demonstrations of weeding, planting and harvesting best practices to connect community members to the true source of their food, increasing their own health and overall wellness.‣ Invited and connected with local participants by creating a welcoming, comfortable environment as well as conducted outreach to local WIC office. ‣ Intentionally provided a more appealing display of the garden’s produce for recipients of the program and their children, enticing their participation in the garden.

Blacksburg, Virginia

‣ Edited food and health economics textbook for a professor of community nutrition. ‣ Created the citations library based on the references provided and formatted chapters per publisher mandated standards. ‣ Ensured all information was clear, concise and properly cited. Created and maintained EndNote citation library to be sent directly to the publisher.

Blacksburg, Virginia

‣Maintained and updated nutrition database (FoodPro) nutrition facts and allergen information for all food products served in Virginia Tech dining halls by communicating directly with supplier/manufacturer to verify ingredients.

Master Of Science - Ms, Community And Behavioral Science

‣ Accelerated Master’s degree in Community and Behavioral Science (MS) ‣ Authored thesis titled “Determination of Domains and Factors.

Bachelor Of Science - Bs, Human Nutrition, Foods And Exercise- Dietetics

Activities and Societies: Virginia Cooperative Extension Farmer’s Market Educational Videos, Producer, Student Nutrition and Dietetics.