Olivia Cooper Email & Phone Number

Harrisonburg, VA, US

• Lead and oversee a high-performance team of professionals, fostering a collaborative environment to ensure quality and accountability.
• Serve as member of the firm's leadership team, actively participating in strategic decision-making.
• Oversee daily operations to ensure efficiency and effectiveness across all processes.
• Conduct regular performance evaluations to promote professional growth and skill development within the team.
• Ensure compliance with industry regulations and… Show more
• Ensure compliance with industry regulations and standards through regular audits and risk assessments.

• Assist with planning, direction, and implementation of all programs and policies of the community
• Ensure the efficient and effective administration and execution of the company business plan
• Responsible for marketing and public relations activities to maintain occupancy goals
• Work with the leadership team to coordinate resident care and resident activities and grow a phenomenal lineup by hiring, training, and scheduling community staff
• Ensure satisfaction among employees… Show more
• Ensure satisfaction among employees, residents, and families Show less

• Assist in providing direction, supervision and coordination of functions and services in assigned areas of responsibility
• Consult with and advise the Executive Director on problems relating to the operation of the Community
• Recommends changes in policy, facilities, equipment, and programs as required to improve performance and quality
• Provides leadership, direction, and administration of operations

• Created a mentorship program in response to staff engagement survey in hopes to decrease turnover while building a culture of continuous learning and communication
• Encouraged DEI initiatives
• Formulated ideas surrounding recruitment and retention
• Created and revised policies and procedures
• Lead investigations and followed through with resident incident reports
• Viewed the billing and reimbursement process for Medicaid, Medicare, and Private Insurance

• Welcome and greet individuals coming to JMU
• Provide various services to the HSA program
• Develop an expanded knowledge of JMU and the HSA program
• Represent the HSA program at JMU recruitment events
• Represent the HSA program during campus events
• Plays a key role in the HSA speaker series event

• Preside over meetings in the absence of the President
• Coordinate organization promotion and publicity of events
• Liaison for other health organizations on campus (IHI, ESG..etc)
• Assist with organizing guest speakers
• Assist President with any matters necessary
• Book rooms for meetings