Olivia Dao Email & Phone Number

Plano, Texas, United States

Strong interpersonal and communication skills to interact with patients, their families, and other healthcare professionalsKnowledge of electronic medical record (EMR) systems and documentation practicesDemonstrated clinical knowledge of rehab admission criteria, leading to appropriate identification of qualified rehab patientsCommunicated with physicians and other healthcare professionals to coordinate patient careSuccessfully coordinated and completed the in-take and pre-admission screening process within 48 hrs

• Treated 10 sub-acute care patients daily with diagnoses including low back & cardiac surgery, shoulder, hip, & knee replacements, COPD, CVA, & cognitive deficits to restore independence with ADLs• Evaluated 14 patients weekly, developing client-centered treatment plans & discharge goals & offering discharge recommendations to the case manager• Utilized the latest evidence-based research and implemented findings into daily treatment sessions tohelp clients improve range of motion, upper extremity strength, functional mobility, transfers, & coordination• Maintained patient safety throughout 60 min treatment sessions, focusing on bed mobility, safe transfers, & independence with ADLs to encourage safe discharge• Collaborated with 5+ inter-professional team members daily to provide optimal patient care plans & educated family/caregivers on patient diagnosis & precautions• Supervised a Level II Occupational Therapy Student for 2 weeks, offering recommendations for improving patient care interaction reviewing & offering advice ondocumentation best practices

Las Vegas, Nevada Area

o Accomplished ~85% of case load including initial interviews, assessments, intervention planning and modification, daily therapy, and documentation.o Provided hand therapy treatment to patients with various hand diagnoses from Carpal Tunnel Syndrome to Distal Radius Fractures. o Demonstrated competency using physical agent modalities under the supervision of the Occupational Therapy supervisor.

Las Vegas, Nevada Area

o Completed ~50% of case load including post-op initial interview, assessments, intervention planning and modification, daily therapy, and documentation. o Educated client on post-op wound care and hand exercises to increase hand function within safe limits before and after removing surgical stitches. o Demonstrated competency in making orthotics for various hand diagnoses under the supervision of the Occupational Therapy supervisor.

Plano, Tx

• Acquired 100% of case load by end of fieldwork by efficiently managing time to accurately document and provid client-centered care to improve functional outcomes and safety.• Treated 4 in-patient acute rehabilitation patients daily with diagnoses including CVA, COPD, cardiac surgery, Guillain-Barre Syndrome, & knee & joint replacements• Trained clients on post-surgical orthopedic protocols, providing training in self-care activities utilizing adaptive equipment as needed• Evaluated 3 patients weekly, developing client-centered treatment plans to promote increased participation in daily occupations including bathing & dressing

• Handled special projects and assignments for the department in a timely manner and adapted constantly to changing methods to instructions. • Maintained a high level of confidentiality in regards to student information, related to both FERPA and HIPAA policies and procedures.• Organized and exercised judgment when assisting events for the School of Occupational Therapy (Example: New MOT Student Orientation, Information Sessions, Vanderkooi Endowed Lectureship). • Created a pleasant office environment by greeting faculty, staff, prospective and current students with respect.

Richardson, Texas

• Monitored and processed graduate applications from prospective students using OnBase and Orion, while working closely with the Graduate Chair to increase the amount of applications to be reviewed in an accurate and timely manner. • Managed time of multiple ongoing tasks in an efficient manner in order to meet critical deadlines (Example: registration, scholarship forms, Teaching Assistant forms, office hours). • Handled student inquiries about the graduate program and answered correspondence daily by phone, e-mail, or in person to provide additional assistance to students. • Served as a liaison with various departments in the University by communicating and collaborating about student concerns. (Example: Grade Change Forms, Graduation, Grade of Incomplete, Transcripts, GRE, TOEFL).

• Analyze information from students to create or identify them on OnBase, GradApp (Excel), ApplyTexas, and Orion to process their applications before deadlines. • Adapt constantly to changing methods and instructions when identifying paperwork or transcripts by recognizing problems and initiating new ideas to create a stable work environment. • Organize and exercise judgment when categorizing mail to determine destination within the department (Example: domestic, international, mixed, financial aid) to increase the scanning process. • Handle confidential information about students without any incidence when processing financial awards, admission letters, and denial letters to prospective students.

Dallas/Fort Worth Area

• Assisted the office manager with office duties, including answering the telephone in a professional manner, faxing prescription requests, scheduling patient appointments, and handling payments from patients during peak hours to accept the responsibility of managing time. • Listened attentively to patients concerns and helped resolve their issue about insurance and appointment conflicts by cooperating with their needs and exceeding their expectations. • Increased clinic productivity by reorganizing filing system.• Growth of patient satisfaction by maintaining the cleanliness of the clinic by disinfecting patient rooms and maintaining lobby.

Master'S Degree, Occupational Therapy/Therapist

Bachelor Of Applied Science (B.A.Sc.), Psychology