Founder
The Thrive Edit
AeroLeads people directory · profile
Olivia D Email & Phone Number
Founder
at
The Thrive Edit
1 work email found
@westpac.com.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Olivia D? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Olivia D is listed as Founder at The Thrive Edit, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at westpac.com.au and a matched LinkedIn profile for Olivia D.
Olivia D previously worked as Senior Manager Customer Experience at Westpac and Treasurer (volunteer) at Mollongghip Community Hall & Tennis Association. Olivia D holds Master'S Degree, Dispute Resolution from University Of Technology Sydney.
Company email context
Email format at The Thrive Edit
This section adds company-level context without repeating Olivia D's masked contact details.
*@westpac.com.au
68% confidence
AeroLeads found 1 current-domain work email signal for Olivia D. Compare company email patterns before reaching out.
Profile bio
About Olivia D
Senior leader and customer experience manager with over 10 years of experience managing large-scale culture change programs across banking, dispute resolution and member services. My expert knowledge of the customer experience and journey, together with exceptional stakeholder management and communication skills, enables me to successfully identify the measures required to produce exceptional service delivery. I inspire teams to embrace new ways of thinking, doing and being, and to continuously improve the customer experience by embracing rather than fearing change.I'm geeky about my conflict resolution studies and background (post-grad qualified and 16+ years in complaints & quality management) and utterly convinced that the core skill set of deep listening, appreciating others' perspectives and the ability to sit with ambiguity are what we need most to thrive in today's dynamic workplaces.Besides work, I am a trained musician and love nothing better than giving a house concert with friends. I am also involved in my local community, helping to get a renewable energy project off the ground.
Listed skills include Mediation, Training, Negotiation, Alternative Dispute Resolution, and 43 others.
Current workplace
Olivia D's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Olivia D work experience
A career timeline built from the work history available for this profile.
Senior Manager Customer Experience
CurrentDesign and delivery of the service excellence framework for Westpac Group's Customer Solutions teams. The framework is a broad suite of programs that includes QA, compliance and risk management, Voice of Customer research and continuous improvement initiatives. Our capability uplift program is a central plank and includes induction support and skills.
Feb 2019 - Present
Treasurer (Volunteer)
Mollongghip Community Hall & Tennis Association
Managing the finances of this community group, and spearheading fundraising efforts for a Hall renovation.
Jan 2019 - Dec 2022
Consultant
Consulted in the transition phase into the new complaints body from FOS to AFCA. Designed and delivered elearning and F2F training for complaint handlers in the expanded jurisdiction. Wrote the training for AFCA's new superannuation jurisdiction. Reviewed AFCA's leadership development pathway and made recommendations re third party providers.
May 2018 - Feb 2019
Manager, Quality & Capability
Created a new quality framework for the complaints handling teams, using quality activities to drive continuous improvement and a culture of personalised customer service. Designed and delivered training to strengthen capability of the teams in dispute resolution skills. Managed the Quality & Capability team, coached them in their coaching/feedback skills..
Feb 2017 - Apr 2018
Quality Assurance Manager
Financial Ombudsman Service Australia
Developed new quality framework for FOS, achieving agreement amongst diverse internal stakeholder groups on a set of unified measures for the whole organisation. The aligned measures allowed visibility of all teams’ results side-by-side, as well as considerable efficiency gains and a more person-centred service culture.Managed market research program and.
Apr 2015 - 2017
Team Manager Roles In Case Management
Financial Ombudsman Service Australia
- Managed diverse complaints handling teams
- Coached staff on strategies to resolve complaints
- Created a culture of accountability as well as psychological safety
- Recruited, trained and mentored staff
- Monitored and reported on team performance against KPIs
- Developed and delivered training programmes
Aug 2012 - Jun 2015
Conciliation Roles
Financial Ombudsman Service Australia
- Conducted conciliation conferences between customer and company. Achieved case resolution rate in the high 70% range and received 90%+ satisfaction feedback ratings from parties.
- Investigated and resolved complex disputes
- Identified and reported systemic issues
- Recruited, mentored and trained new staff
- Designed and delivered training
- Reviewed processes for continuous improvement
Jan 2006 - Aug 2012
5 education records
Olivia D education
Master'S Degree, Dispute Resolution
University Of Technology Sydney
Applied Project Management, Project Management
Australian Institute Of Management
Conflict Management Coach, Peace Studies And Conflict Resolution
Resolution Institute
Diploma Of Professional Writing And Editing, Creative Writing
Rmit University
Nationally Accredited Mediator, Mediation
Resolution Institute
FAQ
Frequently asked questions about Olivia D
Quick answers generated from the profile data available on this page.
What company does Olivia D work for?
Olivia D works for The Thrive Edit.
What is Olivia D's role at The Thrive Edit?
Olivia D is listed as Founder at The Thrive Edit.
What is Olivia D's email address?
AeroLeads has found 1 work email signal at @westpac.com.au for Olivia D at The Thrive Edit.
Where is Olivia D based?
Olivia D is based in Greater Melbourne Area, Australia, Australia while working with The Thrive Edit.
What companies has Olivia D worked for?
Olivia D has worked for The Thrive Edit, Westpac, Mollongghip Community Hall & Tennis Association, Australian Financial Complaints Authority, and National Australia Bank.
How can I contact Olivia D?
You can use AeroLeads to view verified contact signals for Olivia D at The Thrive Edit, including work email, phone, and LinkedIn data when available.
What schools did Olivia D attend?
Olivia D holds Master'S Degree, Dispute Resolution from University Of Technology Sydney.
What skills is Olivia D known for?
Olivia D is listed with skills including Mediation, Training, Negotiation, Alternative Dispute Resolution, Coaching, Workshop Facilitation, Dispute Resolution, and Conflict Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial