Olivia Declercq Email & Phone Number

As an all-round professional in Customer Services for a leading player of the payment industry, I have many opportunities of learning and growth both on a professional and a personal level. On the one hand, participation to various national and international projects (e.g. Lean project, backlog resolution project, implementation of operational readiness Customer Services in other countries, ...) in collaboration with senior management offers a broad overview and understanding of the organisation. On the other, it pushes me to look at the organisation in more detail, on a "micro" level, with in-depth analysis of specific items, needed for insightful and strategic reporting and root cause analysis. My main daily tasks consist of leading a team (HC: 5) of complaint handling and an administrative back office team (HC: 7). This includes coaching the team towards an end to end analysis of the customer's needs, identifying an optimal solution by deep diving to define root causes, in order to structurally solve more complex issues (be it systematic IT related, or process-wise). Further, I am responsible for data analysis, tracking performances of the different departments within Customer Services globally, enabling senior management to come to optimized operational excellence strategies.As a young professional, I strive for excellence in every aspect of my job, and look for growth opportunities where possible.

Listed skills include Business Analysis, Sales Reporting, Crm Databases, Pricing Analysis, and 9 others.