Olivia Demel Email and Phone Number

• Provided specialized data processing services using Q Research Software for multiple long and short-term projects at different stages, as well as extra client requests, while meeting deadlines• Provided continued guidance to colleagues outside of the department pertaining to Q Software• Composed collaborative departmental Q Training documentation for knowledge sharing that is often updated with efficiencies• Regularly communicated with client service team and other operational departments during the project life cycle, as well as participate in cross-functional team meetings and problem-solving discussions

• Programmed client data into readable results—implementing requested specifications in addition to department standards—using market research tabulation software: Uncle Professional• Provided quality checks and cleaned data to ensure accuracy• Created external data files for use by client service team, clients, and statistical department (SPSS, Excel, etc.)

• Assisted in analytic reporting by: checking and/or pulling data into PowerPoint reports, ensuring programmed surveys appear on screen correctly; and proofreading market research documents• Assisted with administrative responsibilities: during focus groups and other off-site interviewing sessions; by organizing and maintaining a library of internal market research; providing support in the organization and development of training materials; and providing administrative research as needed • Integrated research data with infographics to create visually-compelling reports in PowerPoint

• Effectively managed an average of 7 studies monthly throughout the entire duration of the project• Demonstrated attention to detail through the execution of quality assurance checks on raw data from consumers evaluating client products, in reports, and in questionnaires in order to guarantee optimum results• Successfully illustrated data graphically when creating reports containing research results for clients• Provided positive customer service experience by responding to respondent concerns and complaints to ensure higher survey completion rates for current and future studies• Displayed technological aptitude by learning to program studies using Invoke Solutions in less than 1 week

• Managed 3 client accounts and coordinated project operations for 6 yearlong tracking studies and other ad hoc studies between departments while resolving issues as needed. • Created questionnaires, oversaw programming, and reviewed and approved the launch of client surveys geared toward consumers.• Requested, reviewed, and approved accuracy of data output and other Client Service requests.• Gathered learnings, developed, and proofed 26 analytic topline reports and 10 PowerPoint presentations averaging 75 slides of data for clients.• Developed and submitted estimated costs for new business and renewals.

• Acted as liaison for the front desk ensuring customer satisfaction and a high level of professionalism with over 500 students weekly for over 3 years.• Practiced time management skills by working on multiple projects assigned by faculty in a department of 54 professors.• Executed the faculty evaluation process quarterly and provided training for colleagues.

• Responded to student issues and enforced DePaul University’s behavioral policies among 647 residents on a staff of 13 within the University Apartment Community.• Developed relationships and was accessible to 108 residents through regular contact.• Provided social, experiential, and academic opportunities for residents in order to promote DePaul familiarity and educate on a consistent basis.

• Assisted permanent staff in all stages of project management process, including proposal writing, questionnaire development, and data analysis.• Researched, outlined, created, and edited analytic reports and PowerPoint presentations.• Acquired experience and a solid understanding of market research methodologies.