Olivia Devlin Email & Phone Number

Boston, Ma, Us

Dallas, Tx, Us

Dallas, Tx, Us

Boston, Massachusetts, Us

Brooklyn, Ny, Us

-Individually manage a 385 desk Coworking space to ensure operational efficiency and meet monthly sales goals-Strong focus on proactive outreach sales initiatives and continuously increasing occupancy-Manage all incoming leads and promptly respond with availability and tour information-Lead site tours and find creative solutions to accommodate prospective new members-Ensure current member retention-Build a close-knit community where people can enjoy collaborating while working-Successfully organize and host social events by identifying the community needs and preferences-Initiate community outreach to form local partnerships that will benefit the community-Manage day to day community operations including guest check-ins, mail/deliveries, site walkthroughs, member move-ins/move-outs, and resolving member issues-Maintain cleanliness of the space and ensure everything is in working order by communicating with cleaning and maintenance staff

-Managed day-to-day hotel operations including all incoming phone and email inquiries, room reservations, check-in, check-out, room inspections, and communication with housekeeping and all other departments-Reviewed correspondences and incident logs to actively resolve guest issues and concerns-Interacted with guests to obtain feedback on quality of product and implement a plan to increase overall satisfaction-Monitored all hotel billing and ensured front office compliance with accounting controls and procedures-Hired, trained and scheduled reception staff to ensure highest level of customer service was upheld-Staffed the front desk 24 hours a day, 365 days a year-Produced and distributed weekly event newsletter and tracked event registration-Created dining room menus and tracked all a la carte dining reservations-Communicated and scheduled with all vendors, deliveries, and outside companies arriving at the club-Managed club committee schedules, communication and materials

Boston, Ma, Us

-Supported Director in the planning/coordination of corporate/social events ranging from 2-200 guests-Developed and maintained relationships with clients through phone, email, and on-site communication-Created, detailed, and revised event BEO's as well as distributed to all necessary departments-Collaborated with vendors to fulfill all client needs such as linens, flowers, music, audio/visual equipment-Conducted site tours and walk through meetings with clients prior to events-Participated in weekly BEO meetings with all departments to communicate cross-functional needs-Administered private event proposals and contracts as well as charged all deposits and final payments

Boston, Ma, Us

-Maintained sole responsibility of booking meetings and events of up to 50 guests-Monitored phone/email inquiries, communicated with prospective clients regarding availability and pricing-Created, detailed, and revised event BEO's as well as distributed to all necessary departments-Reviewed event receipts and produced corresponding invoices-Handled all private event billing, including charging deposits and all remaining payments post-event-Performed all administrative duties necessary for operational efficiency

Cohasset, Ma, Us

- Served at private member and non-member functions including weddings, parties, meetings, and more- A la carte, banquet, and cocktail service- Extensive menu knowledge and upselling of items- Set up/break down of functions and events using BEO's and floor plans- Provided members with quality service and provided a pleasant dining experience- Worked in coordination with other departments to ensure member satisfaction- Maintained serving standards and followed all regulations while performing duties

Boston, Massachusetts, Us

- Lead site tours of the facilities- Provided patron service and managed check ins/check outs- Answered all guest questions/concerns- Monitored Group Fitness activities/classes

Bachelor Of Science (B.S.), Hospitality And Tourism Management

High School Diploma