Olivia Dexter Email and Phone Number

• Streamline the mortgage loan process by compiling loan application documentation for the borrower• Prepare loan documents to be signed by borrowers• Understand and implement regulations regarding fee tolerances, timely disclosures, and Freddie Mac guidelines• Conduct phone calls to track deadlines with insurance agents, real estate agents, appraisers and title companies• Collect and analyze all financial documentations, analyze credit reports and track deadlines• Process and underwrite home-equity lines of credit• Evaluate loan documents to ensure accuracy and completeness• Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors• Record loan denials and specific basis for declining applications2021 Results:• Freddie Mac/Government: 258 loans at $39.9MM Port: 252 loans at $60.8MM The company had $131.3MM outstanding at 12/31/2021 vs WIG target $129.3MM• 2022 Results (through May):• Freddie Mac/Government: 50 Loans @ 8.8MM, Port: 96 Loans @ 34.6MM, Home Equity Lines: $8.4MM outstanding vs $10MM year-end target

• Mystery shop score consisted of an average 98% for job knowledge and personality• Opened accounts for new customers and prepared new account paperwork, applications and requested the required identification• Identified the needs of new and existing customers and offered appropriate services currently available• Assisted in community awareness events to increase bank outreach and foster new business opportunities• Assisted the Vice President of Retail and Vice President of Customer Care with various projects• Proactively identified and informed customers of account statuses deficiencies and disputed transactions while providing options to resolve• Processed and posted various loan payments, recorded information in the database and issued a receipt confirming the transaction• Maintained teller duties periodically to help out with customer flow and necessary vacations requests

• Served customers by completing account transactions• Provided account services to customers by receiving deposits and loan payments, cashing checks, selling cashier checks, issuing savings withdrawals, and recorded night and mail deposits• Responded to clients’ inquiries in person or via telephone offered variety of solutions or referrals to other bank services• Recorded transactions by logging cashier's checks, traveler's checks, and other special services; prepared currency transaction reports