Olivia Diaz, Shrm-Cp Email & Phone Number

Fort Lauderdale, Fl, Us

Assess the work in the Shared Services department by reviewing and distributing incoming emails & voicemails from the Human Resources email to appropriate HR levels.Analyze trends within emails, in case there are common issues that need to be addressed.Answer inquiries via email & live call that pertain to Benefits (LOA concerns, Parental Pay, Arrears, new hire enrollment, 401k, etc), Payroll (timesheets, paycheck discrepancies, direct deposit returns, garnishments, W4, etc)… Show more Assess the work in the Shared Services department by reviewing and distributing incoming emails & voicemails from the Human Resources email to appropriate HR levels.Analyze trends within emails, in case there are common issues that need to be addressed.Answer inquiries via email & live call that pertain to Benefits (LOA concerns, Parental Pay, Arrears, new hire enrollment, 401k, etc), Payroll (timesheets, paycheck discrepancies, direct deposit returns, garnishments, W4, etc), Recruiting (Application status), and more.Log each inquiry in Salesforce, our department metric system.Conduct employee relations intake, with detailed notes. Create questions to ask during the investigation.Work closely with the HRBP with situations that require escalation, such as Accommodations, LOA Decisions, Terminations, etc.Major Projects:Created a Case Guide that shows generally how to handle each type of situation that we commonly encounter. This was used as a tool for new hires within our department.Created LOA Return Checklist.Created Early Holiday Closure Email, defining shortened deadlines within Payroll and the HRIS system, that was distributed company-wide.Created Total Rewards Cheat Sheet with Excel Formulas. This document is used for managers and recruiters to showcase all of our Benefits, as well as define eligibility dates. Show less

Onboard new hires for various clients by communicating terms of employment by phone, creating and sending offer letters/pre-employment documents and sending background checks.Input new hires within Costpoint, Employee Navigator (Benefits system), and SilkRoad Red Carpet.Remain knowledgeable of various state laws pertaining to sick time, paycheck laws, etc, as we are located in 30+ states.Handle employee relations calls by taking notes and communicating to the Human… Show more Onboard new hires for various clients by communicating terms of employment by phone, creating and sending offer letters/pre-employment documents and sending background checks.Input new hires within Costpoint, Employee Navigator (Benefits system), and SilkRoad Red Carpet.Remain knowledgeable of various state laws pertaining to sick time, paycheck laws, etc, as we are located in 30+ states.Handle employee relations calls by taking notes and communicating to the Human Resources Manager.Maintain/approve timesheets for each employee to have them ready for payroll.Conduct employee engagement calls on employees’ birthdays, anniversaries, or just seeing how things are going generally while working with the client.Perform/Attend termination and performance calls and take detailed notes.E-verify employees within SilkRoad Red Carpet by the 3rd day of employment.Sign off on work authorizations and process them within our systems.Assist with creating invoices for billing clients. Show less

Process PAF’s (promotions, demotions, transfers, backpays, warnings) within UltiPro for a region of over 50 clubs.Assist all employees by answering any questions via email and phone including but not limited to payroll, password resets, timesheet queries, providing relevant access within systems for employees to complete their job functions, and employee relations complaints.Create various surveys for the entire company via Survey Monkey & Paycom.Track employee relations… Show more Process PAF’s (promotions, demotions, transfers, backpays, warnings) within UltiPro for a region of over 50 clubs.Assist all employees by answering any questions via email and phone including but not limited to payroll, password resets, timesheet queries, providing relevant access within systems for employees to complete their job functions, and employee relations complaints.Create various surveys for the entire company via Survey Monkey & Paycom.Track employee relations cases while participating in investigations with the Director of Employee Relations as needed.Conduct numerous audits within the HRIS system by pulling reports and analyzing them based on the company’s needs.Onboard new hires by sending out paperwork, background checks, verifying I-9’s, and importing them into the HRIS system, UltiPro & Paycom.Complete employment verification forms with employee’s signed consent.Proactively track & verify certifications for the entire Personal Training department within designated deadlines.Complete unemployment claims for multiple states.Upload confidential documents to employees’ profiles in UltiPro & Paycom.Conduct exit interviews for voluntary exits.Liaise with the payroll department to ensure that any issues uncovered during the processing of payroll are swiftly and accurately corrected.Create exit forms/PAF’s through HelloSign when needed.Support the Recruiting department by editing job descriptions and creating master job posting templates within UltiPro Recruiting Gateway.Major Projects:Assisted with the implementation process of Paycom from UltiPro. Facilitated major company reorganization when management was cut from 3 positions to 1 in all clubs. I oversaw the interview process for the newly defined General Manager position and participated in interviews for the new Lead Trainer position while overseeing the interview process.Created performance review templates for the entire corporate office. Show less

· Scheduled interviews by communicating with candidate and hiring manager through Jobvite· Recruited candidates via job postings on the company’s LinkedIn, Facebook, Twitter, and other sites· Constructed how-to guides on multiple processes and uploaded them to the intranet (Confluence)· Created multiple reports on the HRIS system for the company’s various needs (ADP)

Coconut Creek, Fl

· Maintained and organized the sales floor by paying close attention to detail· Handled the cash register while also answering phone calls from customers· Persuaded customers to sign up for the store’s rewards program