Olivia Diaz, Shrm-Cp Email & Phone Number

Fort Lauderdale, FL, US

Assess the work in the Shared Services department by reviewing and distributing incoming emails & voicemails from the Human Resources email to appropriate HR levels.Analyze trends within emails, in case there are common issues that need to be addressed.Answer inquiries via email & live call that pertain to Benefits (LOA concerns, Parental Pay, Arrears, new.

Onboard new hires for various clients by communicating terms of employment by phone, creating and sending offer letters/pre-employment documents and sending background checks.Input new hires within Costpoint, Employee Navigator (Benefits system), and SilkRoad Red Carpet.Remain knowledgeable of various state laws pertaining to sick time, paycheck laws, etc.

Process PAF’s (promotions, demotions, transfers, backpays, warnings) within UltiPro for a region of over 50 clubs.Assist all employees by answering any questions via email and phone including but not limited to payroll, password resets, timesheet queries, providing relevant access within systems for employees to complete their job functions, and employee.

· Scheduled interviews by communicating with candidate and hiring manager through Jobvite· Recruited candidates via job postings on the company’s LinkedIn, Facebook, Twitter, and other sites· Constructed how-to guides on multiple processes and uploaded them to the intranet (Confluence)· Created multiple reports on the HRIS system for the company’s various.

Coconut Creek, FL

· Maintained and organized the sales floor by paying close attention to detail· Handled the cash register while also answering phone calls from customers· Persuaded customers to sign up for the store’s rewards program