As a Service Advisor at Milburn's Auto Sales & Service I:1. Schedule service appointments via telephone and in person.2. Respond to all customer inquiries thoroughly and professionally by referring them to the appropriate department.3. Delegate appointments/tasks to ensure optimal efficiency while staying organized.4. Inform customers of completion times and service expenses to provide exemplary customer service.5. Determine customer needs by asking relevant questions and listening actively to responses.

As a Customer Service Representative at Canadian Tire I :1. Greeted customers and assessed their needs to assist them accordingly.2. Collaborated with direct manager with administrative duties such as scheduling and cash balancing.3. Promptly answered and directed phone calls, providing sufficient answers to customer inquiries and taking detailed messages when necessary4. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.