Olivia Eimers Email & Phone Number

Santa Ana

Santa Ana, California, United States

Facilitate New Employee Orientation, both in-person and virtual. Facilitate and strategize Judicial Orientation.Develop new courses for court staff. Conduct mock interviews for internal promotions for existing court employees. Facilitate the Learning to Lead Program, a 14-week in-debt program for emerging leaders.

The Coordinator of Public Record’s primary responsibility is to ensure organizational effectiveness in service delivery and fulfillment of domestic and International screening services. This role is accountable for the timely processing of public records results into the Accurate Background database. The position also entails following up on late results from Internal and External Researchers and Vendor’s by contacting them via phone call and/or email. The position will review completed requests for accuracy, maintain service level commitments to customers, determine and document status of Public Records products, and contact Researchers and Vendors for timely completion of results. The position requires a strong attention to detail, ability to meet aggressive deadlines, and the tenacity to problem solve in a fast-paced environment.• Investigate inconsistent and inaccurate results with researchers and vendors• Handle all escalated and expedited requests through external vendors• Provide support and assistance to management with researcher and vendor production issues• Build and maintain relationships with researchers and vendors for satisfaction and compliance• Develop and maintain scorecards that monitor researcher/vendor performance and drive action towards increased value and reduced risk; participate in vendor performance reviews• Coordinate and conduct researcher/vendor audits and manage quality• Oversee researcher/vendor performance improvement planning and execution• Train external vendors on the use of the external portal, entering results, etc.• Train external vendors on the process and procedures of internal websites• Handle escalated issues, requests for information and process clarifications• Work on email and phone communications; attend meetings as scheduled• Project work as required and/or assigned• Work with data and manipulate the information via Microsoft Excel• Present information on professionally prepared PowerPoint decks

Primarily responsible for processing Public Records products related to pre-employment background screening applications. I was held accountable for working within Accurate Background’s client guidelines as well as the Federal Credit Reporting Act’s (FCRA) regulations to provide minimal turnaround time and high quality results on background research requests. Responsibilities:•Retrieved and entered a variety of information from various computer and web based systems related to an applicant’s history•Searched and retrieved information from files, computer records, and other documents•Located information and documents quickly and accurately in accordance with applicable laws and procedures•Supplied timely updates and notifications of delays•Developed an understanding of the court system and terminology, and interprets results•Communicated effectively with courts to retrieve additional information as needed

Irvine, Ca

My position in Adjudication is to ensure proper completion of background checks by reviewing results of all aspects of report. Ensure timely completion of work queue assigned; identify possible solutions for clients for improved client experience and knowledge; work with cross-functional departments to ensure information reported is sensible, accurate and completed in a timely manner. Learn basic aspects of all background screening processes, including, but not limited to, criminal searches, employment and education verification, drug testing, credit reports, adjudication, etc. Learn to use various client specific guidelines and how to apply them to the report. Responsibilities:•Manually process incoming results from designated queue•Ramp up knowledge and skills to comfortably achieve specified daily production goals•Manage progress of report based on client expectations•Assist in solidifying process and identifying areas of improvement•Maintain, if not exceed, client expectations and service level agreements; improve and service delivery as needed•Respond to escalated issues•Work closely with management in creating solutions to client requests•Other duties as assigned

Irvine, California

Lake Forest, Ca

Ensure proper verification of employment, education, and personal references with integrity and accuracy from facts provided by a candidate. Use proper judgment in research and interviews, and report accurate content; supporting our external verifiers by faxing and calling employers; identify possible solutions for clients for improved client experience; provide recommendations to Management on how to improve service delivery for client; provide client level reports as needed; able to work in a fast pace environment; other responsibilities as required. Responsibilities:· Learn and apply compliance guidelines to searches· Manually process incoming searches from designated queue· Document process· Maintain, if not exceed, client expectations and service level agreements· Respond to escalated issues· Work closely with management in creating solutions to client requests· Other duties as assigned

· Managed invoice and payment processing for weekly check runs using the company's software · Ensure check accuracy, printing and mailing · Resolved any inventory issues in collaboration with vendors

· Demonstrated a consistent track record of outstanding merchandising and customer service results · Developed and managed customer relations to maximize service satisfaction, promote the company's goodwill and generate repeat/referral business

B.A. Business Economics With An Accounting Emphasis, Business/Managerial Economics

Activities and Societies: Secretary of the Accounting Association

High School Diploma, General Studies