Olivia Flower Email & Phone Number

Melbourne, Victoria, Australia

Carlton, Victoria, Australia

- Proficient using databases such as SalesForce and Campaign Monitor to support the empowerment of our supporters by ensuring and utilising high-quality organised data.- Acting as the ‘first port of call’ for all enquiries via phone, mail and email, triaging priorities and ensuring timely and appropriate responses. - Skills include managing donations, ensuring supporters receive appropriate organisational communications and maintaining records of any direct communications with the admin team in order to support future engagement. - Liaising regularly and building rapport with branch volunteers, members, regular donors and supporters to support and empower their participation with BirdLife Australia

Carlton, Victoria, Australia

- Conducted a research investigation of EPBC approvals and conditional offsets in South West WA. This investigation largely focussed on the analysis of federal and state environmental policies relevant to the clearing of EPBC-protected species’ habitat, such as critically endangered Black Cockatoo species.- Engagement with other investigators and volunteers to problem-solve issues around EPBC approvals and offset management plans within the investigation.- Drafted a report outlining significant findings from 3 case studies, which will be prepared and published by the ACF in the coming months.

Melbourne, Victoria, Australia

Gaining experience in multiple departments including customer support, replenishment and merchandising. There is a large focus on providing excellent customer service and honing communication skills across departments to ensure smooth operation of the store, meeting customer needs to the highest standard.

Mount Waverley, Victoria, Australia

- Since I started my role, the conversion rate of free trials into ongoing enrolments has increased from 35% to 60%. - Responsible for using ‘iClass’ camps software to coordinate students’ enrolments and timetables, ensuring each student gets an opportunity to participate in their program.- Took the initiative to improve the student waitlist procedure to be more effective. Completely overhauled the existing process to implement a more efficient and relevant procedure when communicating to families of openings in a class. - Strong ability to adapt my communication style to a plethora of situations involving both children and parents.

Clayton, Victoria, Australia

Regularly dedicated time to volunteer in the kitchen over semester while juggling part time work and full time university studies, demonstrating my passion for community building and social justice. Participated in an anti-hierarchical collective, prioritising consensus based decision making to be done by and for the community.

Abbotsford, Victoria, Australia

Cowes, Victoria, Australia

I transitioned from the kitchen to the outdoors in this role as an outdoor programmer. I was involved in the smooth running of outdoor activities for school groups on their camp. Climbing walls, high ropes, flying foxes and giant swings are just some of the exciting activities I got to run and supervise. I leaned into this experience before going off to the USA to work in a similar role for three months, and soaked up every opportunity. The practical skills I learnt were incredibly valuable, but I also really appreciate how much my confidence grew as a leader and public speaker.

Phillip Island, Victoria, Australia

Spending a lot of time in the kitchen of a school camp was a wonderful chance to meet teachers and students and learn valuable hospitality skills such as food service, good cleaning practises and dish doing. This role worked well around my schooling and was a great opportunity to develop my interpersonal skills.

Honesdale, Pennsylvania, United States

As an outgoing and active individual, I was pleased to find myself in the role of Adventure Counsellor at Summit Camp in Honesdale, PA. Being a part of a Summit summer was much more rewarding than I could ever have imagined. I worked with a variety of children from different backgrounds - sometimes this was challenging, as I found myself in situations I'd never been confronted with before. I gained valuable skills in interpersonal communication, patience, leadership and problem solving. Summit will forever be a place I love, and I'm incredibly glad I took a leap of faith and made my way to the US for the summer.

Cowes, Victoria, Australia

This retail role was an exciting opportunity for me to gain valuable customer service experience in a friendly environment. My responsibilities included processing sales through POS, maintaining a clean and tidy store front and ensuring customers' questions were answered with enthusiasm.

Bachelor Of Arts And Bachelor Of Science, Indigenous Cultures And History (Arts), Ecology And Conservation Biology (Science)

Vce, 94.7

Activities and Societies: Debating Captain (Year 12 2017) Values Award (Year 12 2017), Academic Excellence Awards (Media and Environmental.