Olivia Foerste Email & Phone Number

San Francisco, California, United States

-Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS-Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization-CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs

Fort Walton Beach, Florida, United States

• Managed 75+ employees on cross functional teams• Had the highest Operational Profit out of 130 managers in FY’19- 75k monthly OP• Manage Step One Automotive Toyota account, 3x usage from dealership resulting in increase revenue and creating stable relationship• Added ARX to Prestonhood Chevrolet through partnership with Geico, 10 vehicles rented daily, increasing revenue and always delivering 100% customer satisfaction to the contract • Strongly establish new relationships with accounts using a developed marketing strategy, increasing business by approximately 70% within the first month. • On-boarded accounts on software, ARMs- Automated Rental Management System• Presented daily business analysis to Area Manager and developed proactive strategies to reach sales and customer experience goals• Served as key point of contact for all areas major corporate accounts• Educated customers on use and benefits of our products• Successfully on-boarded and mentor new team members on company software, sales and customer service practices• Cultivate customer loyalty by implementing a customer experience plan, rated 93/100 on Customer Satisfaction Matrix• Ensure employee engagement; mentored 8 employees to promotion• Resolve customer complaints promptly and professionally, creating effective solutions to complex issues to ensure continued business- goal 5 day resolutions• Develop and shared best practices with team to continually improve the quality, effectiveness, and efficiency of company processes• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.• Protect company assets with strategic risk management approaches.• Assess budget plans and present costs to forecast trends and recommend changes.

Destin/ Fort Walton Beach Airport

Destin, Florida

Destin/Fort Walton Beach, Florida Area

Destin/Fort Walton Beach, Florida Area

• Maintain customer satisfaction by providing problem-solving resources, 200+ daily customer traffic• Manage and train all customer service associates, 20+ employees.• Provide technical support during software transition.• On-boarded 5 supervisors; trained company policies and customer relations.• Introduce higher standards for customer service and increased efficiency by streamlining operations.• Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Confer with customers about concerns with products or services to resolve problems and drive sales.

Performed, supervised and coordinated laboratory tests to determine chemical and physical characteristics of material for quality production and environmental control. Ensured product is to customer specifications in a timely manner. Lead OSHA and safety practices.

Analyst within laboratory QA/QC technical department responsible for collection of environmental monitoring samples and laboratory testing. Recognized ability to make good scientific judgment when testing, interpreting and reporting analytical laboratory test results.

• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.• Lead day-to-day operations of Internet startup: customer service, sales support, technical support, online marketing, and office management.• Establish customer service procedures, client retention programs, and work flow processes resulting in repeat ads• Utilize email marketing and social media to boost website subscriber base 25k in less than six months.• Lead internet and telephone customer support and ad copy creative team.