Olivia Foerste Email & Phone Number

San Francisco, California, United States

-Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS-Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization-CS.

Fort Walton Beach, Florida, United States

• Managed 75+ employees on cross functional teams
• Had the highest Operational Profit out of 130 managers in FY’19- 75k monthly OP
• Manage Step One Automotive Toyota account, 3x usage from dealership resulting in increase revenue and creating stable relationship
• Added ARX to Prestonhood Chevrolet through partnership with Geico, 10 vehicles rented daily, increasing revenue and always delivering 100% customer satisfaction to the contract
• Strongly establish new relationships with accounts using a developed marketing strategy, increasing business by approximately 70% within the first month.
• On-boarded accounts on software, ARMs- Automated Rental Management System

Destin/ Fort Walton Beach Airport

Destin, Florida

Destin/Fort Walton Beach, Florida Area

Destin/Fort Walton Beach, Florida Area

• Maintain customer satisfaction by providing problem-solving resources, 200+ daily customer traffic
• Manage and train all customer service associates, 20+ employees.
• Provide technical support during software transition.
• On-boarded 5 supervisors; trained company policies and customer relations.
• Introduce higher standards for customer service and increased efficiency by streamlining operations.
• Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Performed, supervised and coordinated laboratory tests to determine chemical and physical characteristics of material for quality production and environmental control. Ensured product is to customer specifications in a timely manner. Lead OSHA and safety practices.

Analyst within laboratory QA/QC technical department responsible for collection of environmental monitoring samples and laboratory testing. Recognized ability to make good scientific judgment when testing, interpreting and reporting analytical laboratory test results.

• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Lead day-to-day operations of Internet startup: customer service, sales support, technical support, online marketing, and office management.
• Establish customer service procedures, client retention programs, and work flow processes resulting in repeat ads
• Utilize email marketing and social media to boost website subscriber base 25k in less than six months.
• Lead internet and telephone customer support and ad copy creative team.