Olivia F. Email & Phone Number

Ponchatoula, La, Us

New Orleans, Louisiana, United States

- Troubleshot and repaired a variety of infusion pumps and medical devices- Documented detailed service actions and observations on all devices- Accurately ordered and maintained inventory of device parts for service

- Answer Emergency and Non-Emergency calls for St. Tammany Parish Sheriff’s Office as well as 5 additional city police agencies- Maintain calm demeanor in stressful situations and ensure those in crisis receive help needed- Working knowledge of multiple Computer-Aided Dispatch (CAD) systems, databases, and maintenance of information included in such- Obtain/Retain security clearance in order to handle sensitive information with care- Certified Training Officer within 1 year of hire- Accurately direct up to 25 police units on a radio channel and ensure Officer Safety standards are up-held

Mandeville, Louisiana, United States

• Responsible for training new serving staff within 1 month of hire• Made reservations for guests up to 3 days in advance.• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.• Refilled drinks at 5 tables throughout service areas, checking in with diners about specific needs.• Cross-trained as host and helped with tasks such as greeting diners and escorting guests.• Calculated accurate bill amounts and processed cash and credit card payments.• Handled special customer requests such as separate checks and menu substitutions.• Completed opening and closing checklists to facilitate smooth restaurant operations.• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Tuscaloosa, Alabama, United States

• Promoted from "To-Geaux" station to server within first week• Collaborated with host, bus person and cook to serve up food and beverage options.• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.• Recommended certain foods and drinks to guests based on their wishes expressed to me• Maintained a 6-table section during a dinner rush.• Collaborated with other servers to mitigate table wait times and guest complaints.• Maintained accuracy while handling payments, giving change and printing receipts to customers.• Provided guests with accurate special requests such as separate checks and menu substitutions.• Assisted fellow wait staff by refilling drinks on all tables, running food from the kitchen, and making sure all tables were satisfied.• Provided exceptional service to high volume of daily customers.

Tuscaloosa, Alabama, United States

• Shadowed Criminal Justice professionals such as Human Resources Officers and Violent Crimes Unit Officers for total of 140 hours to learn best approaches.• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.• Adhered to strict security protocols to protect data confidentiality.• Greeted office visitors, provided information and directed to appropriate personnel.• Attended group and project meetings to compile notes and share updates.• Attended internal and external partner sessions to gain industry knowledge.• Demonstrated and maintained professionalism in stressful and challenging legal situations.• Gained vast knowledge of regulations and policies associated with Child law.• Collaborated with up to 3 different departments at once in order to achieve greatest possible outcome for cases.

Slidell, Louisiana, United States

• Coordinated communications, including taking calls, responding to emails and interfacing with clients.• Processed customer information and requests in multiple data keeping systems.• Handled office wide scheduling for field employees.• Ensured smoothest possible location transitions for field employees to mitigate travel times and customer wait times when creating schedules.• Collaborated with 3 others to ensure the whole office was on the same page.• Analyzed customer payment plans and reviewed contracts to ensure the best possible service.• Maintained and strengthened oral skills when communicating with a wide variety of customers.• Strengthened writing skills by preparing contracts and providing written summaries of customer interactions.• Maintained organized filing system of paper and electronic documents.• Managed multiple calendars and contacts within Google Calendar.• Assisted with answering phones, filing paperwork, entering data and processing invoices to support operations department.

Mandeville, Louisiana

Aided the full-time teachers in all afternoon activities, including, but not limited to: snack distribution, outdoor play-time, bathroom breaks, cleaning, and making sure the children were going home with the correct family member(s).

Covington, Louisiana

Aided department nurses in maintaining the organization and efficiency of the floor. This included filing paperwork, making charts, running meals to patients, and observing deliveries and Cesarean sections, as well as running any other errands the nurses needed. This was an unpaid high school internship

Bachelor Of Arts - Ba, Criminal Justice And Corrections, Graduate

Activities and Societies: Former member Alpha Phi fraternity (August 2018-May 2020) - held leadership positions such as Den Mom, Martha's.

Education record

Activities and Societies: Cheerleading, Student Ambassador, Yearbook, Student Council, Our Lady of the Lake confirmation leader