Olivia Gachter Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

• Responsible for customers in the External Market & Swiss International Air Lines.
• Responsible for training locations in DACH-region (Berlin, Frankfurt, Vienna & Zurich)
• Design, manage & deliver the implementation of an innovative new filing system that increased efficiency across teams, while maintaining exceptional organization and attention to detail throughout the transition process
• Create a more efficiant workspace by proactively anticipating department needs
• Direct client inqueries, resolve conflicts and confirm appointments with external offices

Zurich, Switzerland

• Responsible for the leadership, deployment and performance of check-in staff.
• Supporting the staff professionally and in dealing with passengers.
• Actively communicate with all operational process participants, especially with the Operational Manager and ensure a smooth passenger handling process
• Quality assurance and control in passenger handling

Zürich Area, Switzerland

• Rebookings: Responsible for finding the best possible rebooking options during irregularities, setting passengers up with vouchers and hotels.
• Sales: Helping customers find their ideal flights to reach their destinations.
• Check-In: Registering passengers for flights and checking validity of travel documents.

Zurich, Switzerland

Zurich, Switzerland

• Assist Passengers with self-service check-in kiosks
• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passenger affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passenger with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs Immigration, and quarantine as required

• Temporary help
• Responsible for maintaining the safety and security of the ramp at all times
• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material
• Assist in ramp set up and storage of equipment and baggage
• Transfer cargo (including luggage) to other gates, other airlines and to passengers

Jensen Beach, Florida

• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
• Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
• Happily guided customers through the process of succesfully finding their ideal styles.
• Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
• Actively stayed informed about latest sales offerings and loyalty programs.

Zürich Area, Switzerland

• Focus on Sales Support
• Creation of customer orders
• Maintenance entries at Cisco
• Planning & booking trips
• Processing of accounts payable
• Creation of accounts receivable

Bassersdorf, Zurich, Switzerland

• Part of apprenticeship
• Expense processing
• New value clarifications
• Processing of accounts payable

M-Profil, Federal Vocational Baccalaureate, Economics

E-Profil, Federal Certificate Of Proficiency, Economics