Olivia Gachter Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

• Responsible for customers in the External Market & Swiss International Air Lines.• Responsible for training locations in DACH-region (Berlin, Frankfurt, Vienna & Zurich)• Design, manage & deliver the implementation of an innovative new filing system that increased efficiency across teams, while maintaining exceptional organization and attention to detail throughout the transition process• Create a more efficiant workspace by proactively anticipating department needs• Direct client inqueries, resolve conflicts and confirm appointments with external offices

Zurich, Switzerland

• Responsible for the leadership, deployment and performance of check-in staff.• Supporting the staff professionally and in dealing with passengers.• Actively communicate with all operational process participants, especially with the Operational Manager and ensure a smooth passenger handling process• Quality assurance and control in passenger handling

Zürich Area, Switzerland

• Rebookings: Responsible for finding the best possible rebooking options during irregularities, setting passengers up with vouchers and hotels.• Sales: Helping customers find their ideal flights to reach their destinations.• Check-In: Registering passengers for flights and checking validity of travel documents.

Zurich, Switzerland

Zurich, Switzerland

•Assist Passengers with self-service check-in kiosks•Inspect and verify passenger documentation•Issue boarding passes and reschedule passenger affected by flight interruptions or cancellations•Manage passenger baggage processing including handling and fee calculation if applicable•Assist passengers as needed through arrival and check in processes including support for passenger with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance•Direct passengers through Customs Immigration, and quarantine as required•Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Temporary help • Responsible for maintaining the safety and security of the ramp at all times• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material • Assist in ramp set up and storage of equipment and baggage• Transfer cargo (including luggage) to other gates, other airlines and to passengers

Jensen Beach, Florida

• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.• Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.• Happily guided customers through the process of succesfully finding their ideal styles.• Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.• Actively stayed informed about latest sales offerings and loyalty programs.

Zürich Area, Switzerland

Focus on Sales Support• Creation of customer orders• Maintenance entries at Cisco• Planning & booking trips• Processing of accounts payable• Creation of accounts receivable

Bassersdorf, Zurich, Switzerland

Part of apprenticeship• Expense processing• New value clarifications• Processing of accounts payable

M-Profil, Federal Vocational Baccalaureate, Economics

E-Profil, Federal Certificate Of Proficiency, Economics