Olivia Gibbons Email and Phone Number

-Leverages food and wine knowledge to make recommendations based onguests’ preferences and provided an exceptional guest experience.-Promoted to a manager position after demonstrating firm leadership skills,accountability, and a desire to excel.-Effectively manages the front of house service staff, with a focus on educatingthe team, operating events, responding to employee interpersonal relations,creating schedules, and driving sales in one of the most successful restaurantsin Disney Springs.

-Manages a staff of 70+ servers, bussers, runners, stockers, and bartenders between three separate, high-volume restaurants. -Maintains a high level of guest service and responds to guest issues on a daily basis. -Works directly on the floor, assisting servers and support staff when needed, and monitoring, reviewing, disciplining, and providing positive feedback to staff when warranted. Ensures that company policy and procedure is being properly followed when considering the aforementioned responsibilities. -Replenishes inventory and collateral materials on a bi-weekly basis. -Compiles and compares sales data, utilizing systems such as Avero to record this information. -Operates opening and closing procedures for three restaurants.

-Assist guests with merchandise in the fourth largest resort in the world. -Demonstrate creative problem-solving skills.-Interact with guests from all over the world, often using knowledge of other languages. -Communicate with different departments to ensure the best guest service.

-Conducted thorough independent research for an oral history project. -Corresponded through written letters and phone calls with interviewees.-Communicated with mentors to ensure proper legal protocol.

-Transcribed an extensive series of handwritten letters from the 19th century. -Developed and maintained Excel spreadsheets to organize information from letters. -Uploaded transcriptions and metadata to academic and research databases.