Olivia Graham Email and Phone Number
I am an enthusiastic and passionate professional with 22 years experience in aspects of administration duties, customer service, sales and management, with a track record of consistently exceeding customer expectations. I am a strong 'people person', who excels in fast paced environments, as well as supervising and motivating staff to increase productivity and company profitability. I am seeking a Guest Services, Sales, Front Desk or Administrative role, in the Adelaide CBD, Glenelg, Adelaide Hills or surrounding areas. I am highly skilled and I believe I am ideally suited these roles due to my extensive experience in similar positions working through-out Australia and Canada. I use my excellent communication skills, my passion for customer service, my bright, bubbly nature and my enthusiasm to constantly improve my customer service skills. I have a wealth of experience in many areas and have abilities that can be a real asset.I am also a qualified Make-up Artist for and have 15 years experience in all facets of make-up application and some aspects of Beauty Therapy. I studied in Brisbane and then started my freelance business in Adelaide. I then moved to Melbourne to study Special Effects, Film and TV and gained further qualifications. After studying, I worked steadily for several years, whilst working full time as Retail Manager of Discount Pharmacy Ripponlea, often working 6-7 days a week.I have extensive artistic abilities with specialty areas such as graphic design and photography and a broad knowledge with editing software and numerous computer programs. I believe I possess the attributes and skills necessary to make these roles a real success and I believe I can grow with any business, strive to learn and share with others and serve clients to the best of my abilities with absolute confidence.
Black Canvas Photographers
View- Website:
- blackcanvasphotographers.com.au
- Employees:
- 6
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Makeup Artist And Admin AssistantBlack Canvas PhotographersBridgewater, Sa, Au -
Makeup Artist/Admin AssistantBlack Canvas Photographers Dec 2018 - PresentAdelaide, AustraliaI am a highly skilled and experienced make-up artist, hairstylist and wardrobe stylist at Black Canvas, here I combine my creative and technical expertise and passion for people in this role. I deliver a high level of service to a diverse body of clients and ensure flawless customer experience from start to finish. I interpret their vision for their photoshoot by coordinating their outfits and accessories as well as applying all makeup and hairstyling quickly, accurately and in a timely… Show more I am a highly skilled and experienced make-up artist, hairstylist and wardrobe stylist at Black Canvas, here I combine my creative and technical expertise and passion for people in this role. I deliver a high level of service to a diverse body of clients and ensure flawless customer experience from start to finish. I interpret their vision for their photoshoot by coordinating their outfits and accessories as well as applying all makeup and hairstyling quickly, accurately and in a timely manager; taking into account the requirements of the client.I also assist with admin duties, such as booking appointments, answering phones, filing paperwork and responding to any enquiries about our products or questions regarding our photographic services. https://blackcanvasphotographers.com.au/ Show less
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Makeup Artist, Hair Stylist, PhotographerArtistry And Imagery Jan 2006 - PresentAustralia, Uk, The U.S, CanadaAs a freelance make-up artist and hairstylist, I have serviced locations all around Australia, and internationally; UK, Ireland and Canada. I have an extensive body of work, with clients ranging from models, photographers, directors, actors, fashion labels and bridal parties. I supply make-up, hairstyling and photography services and have worked for many popular brands, companies and some celebrities.I am a trained beauty advisor in both skin care and cosmetic products and retain a… Show more As a freelance make-up artist and hairstylist, I have serviced locations all around Australia, and internationally; UK, Ireland and Canada. I have an extensive body of work, with clients ranging from models, photographers, directors, actors, fashion labels and bridal parties. I supply make-up, hairstyling and photography services and have worked for many popular brands, companies and some celebrities.I am a trained beauty advisor in both skin care and cosmetic products and retain a track record as a successful sales consultant, with strong product demonstration and time management skills, working quickly and accurately in time-pressured conditions, such as make-up consultations. Excellent in communication skills in regards to customer and client requests. Discreet with sensitive problems, such as blemishes and abnormalities. Experienced in thorough sanitary make-up application.I have worked for being name Australian brands such as Westfield, Priceline, Myer and David Jones Department stores in Brisbane, Melbourne and Adelaide. In these roles I strived to meet daily budgets and assisted customers with make-up application, demonstration of products, conveying extensive product knowledge, whilst undertaking excellent customer service. I promoted current and new released products, put all sanitary procedures into practice and provided skin care information whilst maintaining the companies' professional image.Images of my work available at www.artistryandimagery.com Show less
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Front Of House/ReceptionistYour World Fitness Jan 2017 - Jan 2019Adelaide, AustraliaAt Your World Fitness I worked as a relief receptionist, covering sick and holiday leave. Here I projected a cheerful and pleasant manner. I greeted and scanned in gym members and took pride in my prompt, professional service. I endeavoured to develop a connection with each member or potential members and strived to build relationships and influence them to continue their loyalty with us. I ensured all appropriate member information was entered in an accurate and efficient manner. I… Show more At Your World Fitness I worked as a relief receptionist, covering sick and holiday leave. Here I projected a cheerful and pleasant manner. I greeted and scanned in gym members and took pride in my prompt, professional service. I endeavoured to develop a connection with each member or potential members and strived to build relationships and influence them to continue their loyalty with us. I ensured all appropriate member information was entered in an accurate and efficient manner. I answered and transferred multi-line telephone calls with a professional and consistent demeanour, responding to any enquiries about our services, classes or questions regarding memberships. I managed multiple tasks with a positive attitude. I ensured all payments, accounts details and filing systems were correct. I checked overdue accounts, ensuring our system was up to date, and entered data for sales figures and merchandise. I responded to email enquiries and forwarded emails to the appropriate colleagues. I also did light housekeeping duties, keeping a record of maintenance work and making sure the whole gym was clean and sanitary, wiping down surfaces, equipment and high use areas.Whilst on duty, I was responsible for the security and safety of our members, being aware of where each member is within the complex and double checking all arrivals have been added into the system. I opened and closed the gym, ensuring alarm systems are on/off and locking unlocking applicable areas. Show less
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Front Desk/Guest Services AgentMystic Springs Chalets & Fire Mountain Lodge Jan 2016 - Sep 2016Canmore, Alberta, CanadaAs the face of Mystic Springs and Fire Mountain Lodge, I projected a bubbly, friendly and welcoming manner, taking pride in my courteous, prompt, professional and attentive customer service. I strived to develop a personal rapport with each customer, building lasting relationships and enticing them tobecome repeat guests.I ensured all appropriate information regarding each hotel was conveyed with a pleasant, but efficient approach. I answered and transferred a multi-line telephone… Show more As the face of Mystic Springs and Fire Mountain Lodge, I projected a bubbly, friendly and welcoming manner, taking pride in my courteous, prompt, professional and attentive customer service. I strived to develop a personal rapport with each customer, building lasting relationships and enticing them tobecome repeat guests.I ensured all appropriate information regarding each hotel was conveyed with a pleasant, but efficient approach. I answered and transferred a multi-line telephone system with a professional and consistent demeanour, responding to any inquiries about the properties or questions regarding reservation bookings. I managed multiple tasks with a positive attitude; multi-tasking was an absolute key attribute in this role.I was also responsible for the guests’ paperwork; diligently putting together registration packages of arriving guests, checking out departing guests and ensuring all payments are correct using a multi-hotel payment system. I keyed in reservations received by fax, email and by phone; in a very timely manner. I am highly experienced with data entry and my typing speed is 60 wpm. I responded to customer emails and forwarded them to the appropriate staff where applicable. I thoroughly checked future guest reservations, making sure all requests were noted and the system was up to date.I assisted other departments; housekeeping and maintenance, keeping a record of prioritised rooms which needed attention. I also entered room availability data from the sister properties and transferred guests, when needed. In this role I had the most amazing experience and have developed my administrative skills, customer service, problem solving and ability to become more detail orientated. Show less
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Pharmacy/Retail ManagerDiscount Pharmacy Ripponlea Feb 2012 - May 2015St Kilda East, MelbourneAs a Pharmacy Assistant at Discount Pharmacy Ripponlea, I used my detailed knowledge of medical products to provide excellent customer service to our customers, whilst coordinating a team of pharmacy assistants. Here I have adapted my service to each individual, taking into account their private medical records and their specific medical needs, building a special rapport with each customer.Once promoted to Retail Manager my responsibilities included; meeting with suppliers, ordering… Show more As a Pharmacy Assistant at Discount Pharmacy Ripponlea, I used my detailed knowledge of medical products to provide excellent customer service to our customers, whilst coordinating a team of pharmacy assistants. Here I have adapted my service to each individual, taking into account their private medical records and their specific medical needs, building a special rapport with each customer.Once promoted to Retail Manager my responsibilities included; meeting with suppliers, ordering stock, over-seeing my staff and making sure all procedures and policies are adhered to and maintain a high level of customer service at all times. I delegated daily tasks, maintained store safety and security, managed the merchandise and store presentation and over-saw security procedures for cash handling and restricted medications. Other duties included; assisting with catalogues and promotional sales, working with point of sale and inventory programs. I headed team member meetings, established incentive programs for staff and most recently assisted in establishing a loyalty program with our chain of pharmacies.I was also appointed with all social networking responsibilities, including managing our Instagram, Facebook and Website accounts. I used my marketing, graphic design and photography skills to develop brand awareness.I was in charge of our Passport Photography and Ear Piercing Service. I also worked in the Australia Post Office located within our Pharmacy.As a qualified Make-up Artist and Beauty Advisor, I used these skills to grow the Cosmetic Department substantially and continued to use my knowledge to assist customers with their beauty, cosmetics and skin care enquiries. I have a loyal following in this area and have worked closely with the community to develop this rapport. I worked within the community assisting with make-up and hairstyling services on the weekends as well as special events. Show less
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Counter Manager/Pharmacy Assistant/Beauty Advisor/Assistant ManagerVillage Pharmacy Burnside Dec 2007 - Jun 2011Burnside, South AustraliaI started my career at The Village Pharmacy as a Counter Manager at L’occitane Skincare, I assisted customers with cosmetic requirements, in addition to meeting sales goals for L’occitane. I was then promoted as a Beauty Advisor. I also trained to work as a Pharmacy Assistant. In these roles I utilised my extensive product knowledge within both the cosmetic, gift and medicinal departments to assist clients with enquiries and use my friendly sales techniques to up-sell relevant… Show more I started my career at The Village Pharmacy as a Counter Manager at L’occitane Skincare, I assisted customers with cosmetic requirements, in addition to meeting sales goals for L’occitane. I was then promoted as a Beauty Advisor. I also trained to work as a Pharmacy Assistant. In these roles I utilised my extensive product knowledge within both the cosmetic, gift and medicinal departments to assist clients with enquiries and use my friendly sales techniques to up-sell relevant products, whilst working towards sales budgets. Responsibilities included; maintaining inventory along with processing and ordering stock, cash handling, using point of sale programs and upholding all company policies and safety regulations. I strived to surpass customer expectations by assisting in locating items and recommending alternative products, I observed the sales floor, corrected signage, rearranged merchandise displays and maintained security standards.In my Beauty Advisor role, I looked after prestigious brand names such as Estee Lauder, Clinique, Lancome and Chanel. I covered these counters after hours and during day shifts worked in the General Cosmetics Department. In the last 6 months of my employment, I was offered an Assistant Manager position of our brand new Photo Centre, I used my unique abilities in photography and graphic design to assist customers with their photographic needs, including passport photography and restoring old photos. This role required a keen eye and expertise developing traditional film as well as using computer programs to print, scan and edit digital photos. Show less
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Dvd AdvisorJb Hi-Fi Oct 2003 - Oct 2006Marion, South Australia And Kedron, QueenslandAs Senior DVD Advisor my role was to convey the most current and accurate movie information to our customers, whilst meeting sales budgets. My extensive movie knowledge assisted greatly in this role. I maintained inventory levels, merchandising and presentation, ordering stock, entering invoices, customer orders, receiving and processing deliveries.As Manager on Duty, I supervised staff and the department, undertaking safety and security procedures and presenting a professional work… Show more As Senior DVD Advisor my role was to convey the most current and accurate movie information to our customers, whilst meeting sales budgets. My extensive movie knowledge assisted greatly in this role. I maintained inventory levels, merchandising and presentation, ordering stock, entering invoices, customer orders, receiving and processing deliveries.As Manager on Duty, I supervised staff and the department, undertaking safety and security procedures and presenting a professional work standard and image. I maintained the back office, ensuring pricing and signage were displayed and all head office memos were filed and implemented. Show less -
Sales Assistant/Manager On DutyBlockbuster Australia Oct 1999 - Oct 2003Stirling, South AustraliaAs ‘Manager on Duty’, my priorities at Blockbuster were customer satisfaction, all daily tasks and over all image of the store. I represented the company by conveying extensive product information and carrying out safety and security procedures. I was also responsible for daily cash intake, managing tills, accounts, monitoring inventory and assisting the manager with training new staff members.
Olivia Graham Skills
Olivia Graham Education Details
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Academy Of Make-UpSpecialist Make-Up Services -
Pharmacy GuildPharmacy -
Queensland School Of Beauty TherapyMake-Up Services -
Heathfield High SchoolThe Arts
Frequently Asked Questions about Olivia Graham
What company does Olivia Graham work for?
Olivia Graham works for Black Canvas Photographers
What is Olivia Graham's role at the current company?
Olivia Graham's current role is Makeup Artist and Admin Assistant.
What schools did Olivia Graham attend?
Olivia Graham attended Academy Of Make-Up, Pharmacy Guild, Queensland School Of Beauty Therapy, Heathfield High School.
What skills is Olivia Graham known for?
Olivia Graham has skills like Retail Sales, Makeup Artistry, Cosmetics, Beauty, Photo Shoots, Manage Client Relationships, Photography, Team Management, Administration, Sales Management, Microsoft Office, Communicaitons.
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Olivia Graham
Port Melbourne, Vic -
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