Olivia Hicks Email and Phone Number

Responsible for processing medical claims specifically in the Provider, Fraud, Waste and Abuse department based on individual contracts while maintaining quality standard. Task include reviewing patient records, processing payments, finalizing payments, great communication abilities and efficient in time management.

Accountable for the review of prior authorization request via phone, fax and online portal for physicians and medical facilities promptly. Provided pertinent information to physicians regarding coverage and approval/denial processes. Facilitated training for coworkers on various processes to enhance team efficiency. Worked closely with our team of nurses and doctors on authorizations. Knowledge in appeals, data entry and medical coding. Exceeded daily goals and metrics.

Responsible for following up with leads who have inquired about financial advising, specifically retirement. Works closely with financial advisors on scheduling leads and following up to ensure client satisfaction.

Provided initial patient work-ups and follow up care to average 70-90 patients during office hours per day. Accomplished pre and post op surgical care. Administered baseline external exams. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients. Worked closely to train and lead a team of assistants to ensure patient satisfaction and a quick yet thorough flow of the clinic and to also deliver project requirements, develop solutions and meet deadlines. Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals including patients and staff on a daily basis.

Managed daily operations of the front desk, ensuring efficient customer service and smooth operations. Motivated and led a successful team of front desk staff focusing on customer satisfaction. Successfully implemented new procedures, policies and standards for guest service.

Develop and implement strategies to maximize rental income and tenant retention. Negotiate and manage leases, rental agreements and contracts. Monitor and enforce compliance with rental agreements, lease terms and applicable laws. Oversaw tenant move-in and move-out processes. Managed tenant relations including resolving disputes and enforcing rules. Monitor and manage property budgets. Developed and implemented marketing strategies to attract tenants. Negotiate and manage vendor contracts and services.