Olivia Hitchen Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Offering freelance services and Adhoc project work to SME Businesses that require assistance with their HR needs.

Manchester, England, United Kingdom

Manchester, United Kingdom

Working at Bupa Dental Care my responsibilities entail managing a team of 17 employees, delivering performance targets of both NHS patients and private revenue. Within 1 year i have increased the private revenue by 380%. I am registered with the CQC, providing a safe and effective working environment for our patients and my team. I ensure daily activities such as staff organisation, audits, compliance and high quality performance is delivered. I have increased and stabilized a private income… Show more Working at Bupa Dental Care my responsibilities entail managing a team of 17 employees, delivering performance targets of both NHS patients and private revenue. Within 1 year i have increased the private revenue by 380%. I am registered with the CQC, providing a safe and effective working environment for our patients and my team. I ensure daily activities such as staff organisation, audits, compliance and high quality performance is delivered. I have increased and stabilized a private income for the practice by using previous knowledge of the industry, along with creative ideas to deliver results. Show less

Manchester, United Kingdom

Working under Park House Dental Group as a Practice Lead I am responsible for managing, organising and leading my practice. I started working as a receptionist whilst I grasped the dental background and worked my way up to practice lead, covering 2 MAT leaves over an 18-month period. I have regularly travelled across 7 of the 9 sites when required. My general duties include front of house, managing the day to day of the practice, arranging staff and organising rotas for my site. I also hold… Show more Working under Park House Dental Group as a Practice Lead I am responsible for managing, organising and leading my practice. I started working as a receptionist whilst I grasped the dental background and worked my way up to practice lead, covering 2 MAT leaves over an 18-month period. I have regularly travelled across 7 of the 9 sites when required. My general duties include front of house, managing the day to day of the practice, arranging staff and organising rotas for my site. I also hold regular 121’s with employees, hold investigation meetings and discuss absenteeism when necessary. There are many monthly tasks associated with this role, including; calculating and promoting private treatments/Payments, sending reports for the NHS, completing documents within deadlines and being responsible for meeting the NHS contract. I have enjoyed working for this company for 2 years but I now feel it is time to focus on new achievements, as well as personal progress. I have many skills that can be transferred to any business model but I will also adjust according. I am a registered first Aider for the practice and attend regular courses to update my knowledge and further my experience. Show less

Manchester, United Kingdom

Samsung and Nokia Repair Centre (Mobitech)Under the franchise of Samsung and Nokia I have gained great experience as a customer service assistant and front desk supervisor. My day to day activities consisted of; consultations with customers, booking customers phones in for repair, carrying out level one repairs, answering phone calls and general administrative tasks such as, filing, filling out paperwork and regular stock checks. I have developed excellent customer service skills during… Show more Samsung and Nokia Repair Centre (Mobitech)Under the franchise of Samsung and Nokia I have gained great experience as a customer service assistant and front desk supervisor. My day to day activities consisted of; consultations with customers, booking customers phones in for repair, carrying out level one repairs, answering phone calls and general administrative tasks such as, filing, filling out paperwork and regular stock checks. I have developed excellent customer service skills during this time as I have experienced hand- on different types of customers. I am often faced with difficult challenges and I have adapted well to responding appropriately, understanding that different customers require a different approach. During recent compliance, many of my tasks and day to day activities have been time specific and I always complete them efficiently and within deadlines. I have been acting supervisor of front of house in recent weeks while I have progressed and challenged myself, taking on my own responsibility and accountability for my colleague’s actions. I have really enjoyed my time here and I have developed a good relationship with my colleagues. Show less

Manchester, United Kingdom

At CM3 I worked as an independent sales advisor on events representing Vanquis Bank. I have gained so much experience during this time on the fast-track to management programme. I have gained experience in sales and marketing when going to shopping centres, train stations, Tesco’s etc. I have worked well as an individual and a team player and had a particular strength in teaching others in the office. Progression was a key feature of this programme and I feel that my skills developed every day.… Show more At CM3 I worked as an independent sales advisor on events representing Vanquis Bank. I have gained so much experience during this time on the fast-track to management programme. I have gained experience in sales and marketing when going to shopping centres, train stations, Tesco’s etc. I have worked well as an individual and a team player and had a particular strength in teaching others in the office. Progression was a key feature of this programme and I feel that my skills developed every day. As a campaign we were mystery shopped on a regular basis and so excellent customer services is vital. I believe that the customer’s needs always come first and I took pride in finding the best solution for the customer. The programme was 100% performance based and so goals and targets was something I learnt to take accountability for and began to motivate me. Furthermore, the programme required 12 hour days, 6 days a week and so I have shown my dedication to hitting not only my own goals but targets set as a campaign. I have really enjoyed going on business trips to different locations in the U.K and networking with the best people on the campaign. I have acquired many skills which are transferable to many businesses and developed a wide range of people skills. Show less