Olivia Huhta Email & Phone Number

Austin, Tx, Us

- Reconcile account discrepancies by investigating and resolving issues related to customer accounts and billing- Ensure the accuracy of AR records and account balances

University Park, Pennsylvania, United States

Assist potential new members through the sorority recruitment process

University Park, Pennsylvania, United States

- Attend weekly chapter meetings- Contribute community service hours- Network with individuals in my chapter

University Park, Pennsylvania, United States

Collaborated with programming team and facilitated 4 discussions throughout the year within chapter meetings about Delta Gamma’s values to 150+ members.

Bethlehem, Pennsylvania, United States

- Designed and developed interactive dashboards using PowerBi, Excel, and PowerPoint facilitating real-time data analysis and decision-making- Spearheaded the creation and implementation of my team’s intake form, streamlining how we receive tasks- Attained Yellow Belt Training & Certification in Lean Six Sigma, applying principles to optimize processes- Summer Project: Collaborated with 4 interns on a project to revamp Guardian’s digital footprint to reflect modern trends and resonate with the next generation through social media- Gained valuable insights through shadowing senior professionals, and contributed to best practices in operational management

Rome, Italy

- Developed a comprehensive mind map to optimize client booking journey, refining email content, design, and layout for enhanced communication and user experience- Published tours on multiple platforms maximizing visibility and accessibility to diverse customer bases- Crafted responses to customer reviews enhancing engagement and satisfaction levels

State College, Pennsylvania, United States

-Contacted and organized meetings with business professionals of corporate companies to network with our club-Utilized technical skills in Excel to keep track of 30+ members' points-Communicated a weekly email with club updates and meeting plans to 200+ subscribers

State College, Pennsylvania, United States

-Collaborated with the philanthropy team to generate ideas for fundraisers for our club, outside charities, and THON (46-hour dance marathon fundraiser for pediatric cancer)-Implemented ideas within the club schedule and organized events for 25 participating club members

- Solved 450 customer issues via live chat and email by using critical thinking skills and internal systems- Summer Project: Collaborated with 3 other interns and built a survey for 180 department reps to identify how a common resource used to communicate with customers could be improved, analyzed data, and presented to executives- Researched and identified ideal customers through a criteria to help the Platinum team grow the customer’s spend

Bellevue, Washington, United States

-Built Excel sheets that organized large data using tables and Excel shortcuts to effectively manage workflow and arrange key contacts-Successfully sourced 4 new clients using resources such as LinkedIn, Boolean searches, and industry portals-Validated client contracts and ensured subvendor agreements reflected the same expectations-Summer Project: Created communication templates via various social media avenues, established a network, and built relationships with previous participants of the TAG Summer Intern Program-Developed, organized, and tracked call sheets and the effectiveness of various sales campaigns-Top 10 consistently in outbound calls of over 420 internal sales and recruiting employees

Issaquah, Washington, United States

-Resolved customer issues to ensure consumer satisfaction by thinking critically-Developed product displays to persuade customers to purchase inventory through product placement -Trained 4 new employees to be equipped and qualified workers-Executed customer sales by checking people out at the register to boost sales-Preformed inventory control for managers to reorder products

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Professional Management Association & Delta Gamma Fraternity

High School Diploma

Activities and Societies: National Honor Society (2019-2021) Golf Team (2019) - Scholar Athlete Cheerleading Team (2017-2018) - Scholar.