Olivia Hung Email & Phone Number

San Jose, CA

• Amicable and cohesive stakeholder relationships sustained through changes in products-- Automation tools implemented that increased productivity (~30%) and accuracy (~70%)
• Thought leadership provided in overall vendor growth and continuous excellence
• Cross-skilling implemented to support Business Continuity needs
• Quick turnaround on headcount changes
• Managed a 24/7 team successfully with constant modifications needed
• Mentored and guided individuals in career & personal growth

Mountain View, CA

• Creation and implementation of metrics to manage productivity and utilization to drive improvement
• Process standardization in support of incubation planning
• Communication with cross-functional teams to uncover potential opportunities in support of different projects
• Executing flexible and timely decisions when needed

Mountain View, CA

• Standardization of support needs to align with vendor company requests
• Generate weekly business review reports for vendor review and support ad hoc needs of on-board merchants.
• Continuously improve processes to increase efficiency and comprehensive directions for team

Mountain View, CA

• Delegated and organized one-off priority requests as necessary in a timely manner
• Initiated ideas for Gemba walks and employed action table frameworks to increase efficiency of tasks
• Enhance and pioneer workflows to accurately increase product coverage.
• Integrated skills from cross functioning teams to obtain quarterly goals
• Supported the team in incubation and migration of five workflows
• Introduced solutions to measure productivity, utilization and quality metrics to drive process improvement.

Mountain View, CA

• Analyze incoming data feed and strategically review, edit or take down items to lower rejection rates.
• Promote highest quality user experience and drive sales for our partners.
• Pioneer and refine workflows to accurately expand product coverage and maintain our high fulfillment rate.
• Build out new processes, document and train team members.

• Research case law, statutes, and other legal materials to present to attorneys, to support anddetermine case evaluation and strategy, and to strengthen arguments and defenses.
• Draft emails, letters, and other correspondence to clients to: advise them of case statuses anddetails on dates and upcoming events, confirm agreements and telephone conversations withattorneys, and make and respond to.
• Complete and review legal forms, including immigration applications and corporate formations.

San Diego, CA

• Supported the sales team by assessing prospective clients’ needs and directing them to theappropriate sales representatives.
• Created an interim training guide to help interns assimilate into the company culture and provideinstruction on how to perform their duties.

Moffet Field, CA

• Performed inventory checks and scheduled facilities and needed equipment.
• Coordinated with other key team members to plan and prepare six large-scale summerinternship programs for 100 interns on projects across NASA Ames.
• Communicated with the 100 interns to ensure organization and efficiency of internship programs.
• Prepared welcome and informational packages for interns. Worked with varying majors rangingfrom biology, engineering, physics and chemistry. Helped the interns integrate into the NASAAmes culture comfortably by.

B.S., Business Administration - Management

Associate Of Arts (A.A.), Business And Computer Information Systems