Olivia Mitchell Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Currently running a national multi-million pound TFM account

Leeds, United Kingdom

Currently running a contract and budget worth over 1.5M per annum through a team of 5 individuals directly and 8 indirectly which has grown in scope and resource required year on year to support client needs and deliver added value.My main tasks include:• Responsibility and full accountability for strategic vision, operational service delivery, financial management (P&L), people management, compliance and risk management of the contract• Delivery of contractual commitments and… Show more Currently running a contract and budget worth over 1.5M per annum through a team of 5 individuals directly and 8 indirectly which has grown in scope and resource required year on year to support client needs and deliver added value.My main tasks include:• Responsibility and full accountability for strategic vision, operational service delivery, financial management (P&L), people management, compliance and risk management of the contract• Delivery of contractual commitments and reporting to the client• Delivery of internal monthly reporting and presenting to senior stakeholders and deputising for Senior Managers when required• Develop robust succession plans at all levels within the team• Provide excellent service delivery, meeting all KPIs and deliver organic growth of the contract and if appropriate glidepath cost savings to the client• Develop contract strategy, generating and securing opportunities to deliver increased revenue and profitability • Management of chosen supply chain to deliver a high-quality service to the client• Support with delivery of high-value and complex projects• Ensure business policies and processes are effectively communicated and implemented with the team and lead the way with embracing changes Show less

Leeds, West Yorkshire, United Kingdom

Melton Mowbray

I manage the submission of procurement bids for clients in all industries; creating project plans, overseeing writers and ensuring submission deadlines are met and a high quality submission is achieved every time.

Melton Mowbray

I directly manage over 30 key clients based throughout Europe, generate business development opportunities and manage proposal submissions.

Melton Mowbray

Work to help identify suitable partners to be involved in EU funded projects through networking at events, social media and competency matching using databases.

Leicester

• Customer Service: Dealing with queries or complaints from tenants in relation to their accommodation and utility bills.• Responsibility: Independently manage electricity meter readings on a monthly basis, log these into a central database and deal with any abnormalities.• Communications: Able to talk to all types of people; colleagues, tenants, potential tenants and board of directors and asked my opinion about particular topics regularly.• Team Working: Successfully work with… Show more • Customer Service: Dealing with queries or complaints from tenants in relation to their accommodation and utility bills.• Responsibility: Independently manage electricity meter readings on a monthly basis, log these into a central database and deal with any abnormalities.• Communications: Able to talk to all types of people; colleagues, tenants, potential tenants and board of directors and asked my opinion about particular topics regularly.• Team Working: Successfully work with other colleagues and always try to be as helpful as possible. Show less

Luton, United Kingdom

• Attention to Detail: Created and analysed reports for managers and directors in relation to a quality assurance system and for field team metrics analysis.• Verbal Communication Skills: Answered telephone queries with ease from the field team, presented to directors and retail operators.• PA Skills: Booked rooms and facilities on a regular basis, sent out invitations to relevant people and set up teleconference resources competently. • Ability to work independently: Forward… Show more • Attention to Detail: Created and analysed reports for managers and directors in relation to a quality assurance system and for field team metrics analysis.• Verbal Communication Skills: Answered telephone queries with ease from the field team, presented to directors and retail operators.• PA Skills: Booked rooms and facilities on a regular basis, sent out invitations to relevant people and set up teleconference resources competently. • Ability to work independently: Forward thinking approach in terms of workload, able to understand complex information and present this information in a meaningful way with ease while creating spreadsheets to help improves processes and networking with other departments to ensure projects are completed on time.• Marketing Experience: Worked with the Aftersales Marketing department on a few projects; competitor price analysis, marketing research, marketing analysis and helping to create promotional products.• Time Management Skills: Successfully managed my job at Vauxhall while completing my portfolio work throughout the year and achieved praise from my director and manager, and a distinction respectively.• Problem Solving Skills: Competently solved queries from the field team, wrote formulas on Excel and suggested improvements to current processes and to Aftersales campaigns. Show less

Flitwick

• Research and Analysis Skills: Researched data to compare the number of links our clients had in comparison to the competition.• Event Management Skills: Helped to organise several conferences for clients; booking flights, hotels, looking at facilities needed and sorting out promotional material for the event.• Ability to Use Initiative: Researched and decided on the best company for the task in question (buying promotional keyrings, t-shirts, event insurance etc).• Interpersonal… Show more • Research and Analysis Skills: Researched data to compare the number of links our clients had in comparison to the competition.• Event Management Skills: Helped to organise several conferences for clients; booking flights, hotels, looking at facilities needed and sorting out promotional material for the event.• Ability to Use Initiative: Researched and decided on the best company for the task in question (buying promotional keyrings, t-shirts, event insurance etc).• Interpersonal Skills: Worked with many different people from directors, discussing confidential information about the business’s performance, to fellow employees about particular briefs for clients.• Good Written and Oral Communication Skills: Called companies regarding queries effectively and drafted emails to clients and directors with any issues that arose. Show less

Responsibility: Supervised a group of children, ensured they were happy and performed first aid as needed.Team Working: Worked with other student helpers as well as supervisors and the children themselves. Reliability: Punctuality and readiness were crucial to the role.Communications: Able to talk to all types of people; parents, colleagues, tutors, the children and the course coordinator.Customer Service: Dealing with queries or complaints from parents about the courses and… Show more Responsibility: Supervised a group of children, ensured they were happy and performed first aid as needed.Team Working: Worked with other student helpers as well as supervisors and the children themselves. Reliability: Punctuality and readiness were crucial to the role.Communications: Able to talk to all types of people; parents, colleagues, tutors, the children and the course coordinator.Customer Service: Dealing with queries or complaints from parents about the courses and keeping them informed of any issues with their children. Show less

Ba, Business And Management (1St Class Hons), First Class Honours

Activities and Societies: Student Representative, Fox Lair (Dragon's Den type assignment) Final Year Modules: Strategic Management (80%).

A-Levels, Business Studies, Psychology And Chemistry

Activities and Societies: Young Enterprise Studied for both GCSE's and A-levels.