Full Time retail specialist for the Childrenswear department. - Collaborate with management to optimize shop floor operations and customer experience.- Engage in back-of-house activities, contributing to health and safety and stock loss prevention.- Delegate tasks and assume managerial duties during absences, maintaining operational continuity.- Provided interim leadership, ensuring seamless store operations.- Analysed and improved workflows, increasing efficiency on the shop floor. Over a time, span of two weeks the efficiency was increased by 50% and staff morale was at an all-time high.- Motivating staff to achieve high maintenance and standard’s marks- Received the area manager award for stepping up to show managerial skills in management absence- Won Children’s retailer for the second year (Potteries Contre Award) in June 2023- Showcasing management skills by motivating others, which ultimately improved shop floor standards allowing the department to achieve 10% above target for daily sales

Customer facing role responsible for dealing with a high volume of enquiries, transactions and complaints for a leading retail chain.- Assist customers with inquiries, transactions, and complaints, ensuring high satisfaction and loyalty.- Generating additional sales by offering assistance and alternatives where necessary- Resolve customer issues effectively, retaining dissatisfied clients through active listening and solutions.- Maintain store cleanliness and presentation, enhancing the shopping experience for all visitors.- Stay informed on product offerings through ongoing training and self-study, providing accurate information.

Working within the customer service team, ensuring that all customers receive an excellent level of customer care at all times. As well as working behind the scenes to support management, and ensuring time management is efficient for all parties.- Delivered exceptional customer service, boosting client satisfaction and retention rates.- Handled incoming calls efficiently, acting as the primary contact and gatekeeper.- Optimized managers' schedules, ensuring critical appointments were prioritized.- Represented the brand positively, creating a welcoming atmosphere.

Working for a popular beauty small business in Stoke-on-Trent, processing cash and card payments as well as providing top customer service.- Provide exceptional customer service, ensuring satisfaction at all contact points.- Greet and assist customers, creating a welcoming environment.- Answer and manage incoming calls, serving as the first point of contact.- Collaborate with team to maintain high customer care standards.- Achieved high customer satisfaction ratings through consistent service excellence