Olivia Nelson Email & Phone Number

Calgary, AB, CA

Principle Investigator: Dr. Daniel McGrath | Substance Use and Gambling Lab- Collaborate with an interdisciplinary team to problem solve throughout projects, resulting in higher quality research.- Utilize multiple platforms (Microsoft Office, SPSS, and Qualtrics) to provide operational support, ensuring data accuracy and maintenance.

- Applied strong interpersonal and communication skills while working in a fast-paced environment, receiving several 5-star reviews.- Effectively de-escalated tense situations by responding to customer complaints with empathy and compassion.

Cochrane, Alberta, Canada

- Consult with patients to accurately book/bill for roughly 20 appointments per day.- Allocate time to efficiently complete 3-5 administrative tasks for patients/physiotherapists per shift.

- Demonstrate adaptability by performing 4 different roles to provide a meaningful experience for guests.

- Delivered top-notch customer service by creating a welcoming, professional environment for about 20 guests per hour, providing a positive first impression.

Calgary, Alberta, Canada

Principle Investigator: Dr. Joshua Bourdage | Industrial Organizational Psychology Lab- Distributed time when rating mock job video interviews, completed ratings for 120+ participants.