Olivia Kodali Email & Phone Number

Charlotte, North Carolina, United States

• Effectively managed residential, commercial, and industrial accounts.• Handled 110+ calls for missed routes, bulk pickups, and container exchanges.• Contacted drivers to schedule container removal and deliveries for active accounts.• Properly resolved billing inquiries by explaining the customer's invoices.• Paused recording for security purposes and processed payments in full via card or E-check. • Successfully removed customer’s service interruption for paid off delinquent accounts.• Used Excel to calculate and issue credits after verifying missed services.• Limited transfers by reaching out to the client's consultant for contract inquiries or roll-back rates.• De-escalated calls by contacting the division to rectify customer's unresolved issues.• Successfully secured, researched, and documented every call

St Louis, Missouri, United States

• Effectively resolved residential and small business accounts.• Handled 150+ calls for payment arrangements, partial payments, and payments in full.• Keyed customers account number into CoFee to review and discuss billing inquiries.• Successfully secured, researched, and documented every account.• Reviewed collections contact information and explained the customers write off amounts.• Updated customers address, phone number, and email address into Billing Console.• Issued refunds via check to customers updated address• Removed customers off service interruption once payments were made in full.• Transferred customers to the appropriate department for new services and other non-billing calls.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.5

Associate Of Arts - Aa, General Studies, 3.5