Olivia Kraft Email & Phone Number

Responsible for leading the entire IT Department which includes the HelpDesk, Data & Reporting, QA and Engineering teams. The 20-person IT Department supports the entire company of over 200 people, as well as the company’s clients.

London, Ontario, Canada

As the Team Lead of the QA Department during its formation, I was responsible for establishing processes, facilitating audits, creating new workflows, writing technical process SOPs, and hiring additional team members. The QA Team and I worked to implement audits and other QA processes based on the workflow of the VIDA team.

Regularly managed 15 to 25 client accounts at the same time. Over the course of two years, I managed over 200 client accounts by providing direction and delegation of tasks to a team while also monitoring client hours, success, and overall activity.Responsible for facilitating communication between clients and the VIDA team.In my role as the Matchmaking Training Mentor, I was responsible for adjusting training materials as our processes changed and training all new Matchmakers.

- Responsible for merchandising by following planograms- Assist in the training and education of sales personnel- Support brands during special events- Conduct knowledge transfers via checklists and email- Responsible for restocking the floor when needed and managing backroom stock levels- Assist with promotional and marketing support- Record store photos and complete the feedback checklist for each visit- Conduct Fixture and Space Negotiation with sales and management personnel

London, Ontario, Canada

Completed tasks and duties as outlined in Social Media Campaigns and Contracts for multiple small businesses worldwide. Some duties included: social media strategy building, branding, logo creation, website design, social media content creation and posting, and social media account management. I was also responsible for managing all business aspects as the Founder and Owner.

London, Canada Area

- Responsible for helping with any and all visual merchandising changes throughout the store- Assisted the Visual Merchandising Supervisor with all store flips, window displays, painting, product moves, and in-store marketing changes. - Responsible to continue to learn and adapt to new visual styles in order to perfect our in-store displays- While on the sales floor, I was responsible for helping to create a positive and exciting shopping experience for all guests in the store

Toronto, Canada Area

- Responsible for company's social media accounts main focus is driving sales and overall global expansion of the company - Responsible for creating visually attractive and informative posts to generate engagement and reach for the company- Responsible for monitoring and assessing analytics to improve all aspects of Social Media platforms- Assisted during photo shoots- Helped to launch brand new product- Responsible for adapting to new preferences and constantly brainstorming new ideas- Assisted in cold calling small businesses during Trade Show season- Responsible for the global expansion of the company

Master'S Degree, Human Rights

Currently, I am attending UOL to obtain my Master's degree in Human Rights

Diploma, Fashion Merchandising