Olivia Kurtz Email & Phone Number

Chicago, Illinois, United States

Experienced strategy and business consultant specializing in optimizing operations and driving profitability for leading organizations. With a proven track record of success, I excel in devising and implementing strategic plans tailored to enhance customer experience and maximize profitability.Key Achievements:- Devised strategic plans for a major U.S. bank, optimizing wire and ACH programs to deliver superior customer experiences while significantly increasing bank profitability.- Spearheaded a large-scale Snowflake Data Migration initiative for a U.S. health insurance project, leading the migration process and writing numerous user stories for product backlog testing, ensuring smooth transition and minimal disruptions.- Managed complex data sets to analyze and address business operational needs, leveraging advanced analytical techniques to drive efficient decision-making processes and operational improvements.- Supported a significant U.S. bank project by facilitating LOB Controller Process Changes due to new Merchant Services Products, ensuring compliance and operational readiness.- Developed Alteryx workflows and Visio flows to streamline process documentation and enable target state process development, optimizing operational efficiency and clarity in workflows.

United States

Diligent and detail-oriented Fraud Investigation Analyst with a track record of effectively managing fraud investigation processes and mitigating financial risks. Leveraging knowledge in evidence collection, claim processing, and regulatory compliance, I am committed to safeguarding organizations against fraudulent activities while ensuring adherence to industry regulations.Key Responsibilities and Achievements:- Managed fraud investigation processes, including evidence collection and claim processing- Efficiently submitted Suspicious Activity Reports to the Federal Reserve, ensuring regulatory compliance- Conducted detailed analysis of individual transactions to detect high-risk fraudulent activities- Analyzed transaction patterns to identify and avert $400,000 in fraud losses.

Professional strategic communications, PR, advertising, marketing, and communications fraternity at Ohio University

Dallas/Fort Worth Area

Passionate and driven Task Force Intern with an interest in the hospitality industry. Developed a comprehensive understanding of hospitality operations gained through exposure to nine diverse hotels, I am committed to driving operational excellence and enhancing guest experiencesKey Responsibilities and Achievements:- Gained comprehensive knowledge of hospitality industry through exposure to 9 diverse hotels- Managed audit of AP batches, effectively handling transactions over $1.3 million- Spearheaded modernization of federal per diem 2020 rates across 30 hotels, ensuring up-to-date and competitive pricing- Collaborated with sales and analytics team to strategize revenue enhancement through optimal pricing and promotions- Successfully composed 2020 RFP Sales Workbook for 2 hotels, demonstrating strong analytical and organizational skills