▪ Maintain communication with warehouse on shipping timelines, back orders, damaged products, and international shipping▪ Handle escalations tactfully, promptly and with genuine care for the customer’s experience▪ Hire, coach, train, counsel, and monitor the performance of agents to ensure top performance▪ Manage and dispute charge backs▪ File and dispute any missing package claims▪ Maintain daily, weekly and monthly service statistics, providing reporting to upper… Show more ▪ Maintain communication with warehouse on shipping timelines, back orders, damaged products, and international shipping▪ Handle escalations tactfully, promptly and with genuine care for the customer’s experience▪ Hire, coach, train, counsel, and monitor the performance of agents to ensure top performance▪ Manage and dispute charge backs▪ File and dispute any missing package claims▪ Maintain daily, weekly and monthly service statistics, providing reporting to upper management periodically and on demand.▪ Review all orders through multiple fraud prevention systems▪ Reconcile orders and sales reports with Power BI▪ Complete payroll for both hired employees and temp workers▪ Maintain and monitor inventory▪ Monitor performance metrics Show less

▪ Manage and manually import orders on company site, Amazon, and eBay▪ Maintain communication with team on shipping timelines, back orders, damaged products, and international shipping▪ Process, returns, exchanges, back orders, and canceled orders▪ Provide excellent customer service via e-mails, chats, and phone calls▪ File and dispute any missing package claims▪ Review all orders through multiple fraud prevention systems

▪ Ensure call center policies, operations, and performance standards are understood and followed by agents▪ Succeed in taking escalated calls which resolve customer questions, concerns, and complaints▪ Process a high volume of commercial and residential alarm signals, including dispatching out authorities▪ Balance inbound calls from alarm subscribers and outbound emergency calls to provide security▪ Schedule lunch and break times for employees in a manner that ensures proper… Show more ▪ Ensure call center policies, operations, and performance standards are understood and followed by agents▪ Succeed in taking escalated calls which resolve customer questions, concerns, and complaints▪ Process a high volume of commercial and residential alarm signals, including dispatching out authorities▪ Balance inbound calls from alarm subscribers and outbound emergency calls to provide security▪ Schedule lunch and break times for employees in a manner that ensures proper staffing numbers for high-activity times Show less