Vivun is the world’s leading provider of PreSales software. Our AI-powered platform includes solutions for PreSales Operations and aligning Sales with Product teams. Revenue leaders can now drive growth efficiently by scaling their technical selling efforts, maximizing every R&D investment and de-risking their deals. Customers include Snowflake, Zoom, Okta, Elastic, ADP, Coupa, and Harness. To learn more visit www.vivun.com.

As the Manager of Implementation, I am responsible for building out processes across market segmentations to ensure all Vivun customers are successful. I lead a team of highly talented, curious and motivated implementation specialists to achieve a high level of trust and customer satisfaction across Vivun’s products. In this role, I am responsible for communicating closely with customers' business and technical teams, while providing hands-on technical configuration, feature explanation, and best practice guidance in critical and time-sensitive situations. As the Manager of Technical Account Management, I am responsible for overseeing a team of technical account managers, who run the day-to-day operations for our customers in order to deliver a world class customer experience. The Technical Account Management team is responsible for driving implementation strategy and execution, platform and user satisfaction, increased revenue through expansions and renewals, and overall adoption across all Vivun products, increasing customer advocacy along the way.

Vivun is your Sales team’s Technical Copilot, helping the fastest growing companies secure more technical wins more efficiently. Customers like Snowflake, ADP, Coupa, Elastic, Seismic and Docusign use Vivun to build better products, scale demonstrations, and perfect their technical sales process. The result is an increase in technical sales capacity which lowers costs, boosts win rates and reduces sales cycle time.

As a TAM, I was responsible for managing and growing my $2M book of business. In this role, I worked with accounts to drive success through initial onboarding and configuration, product adoption, retention, user expansion and identifying value-add features, in addition to the following key responsibilities: -Demonstrated how presales, product, and post sales teams can utilize Hero by Vivun in a variety of ways through trainings, demos, and strategy sessions-Provided business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction and drive adoption-Served as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering-Created and managed custom implementation timelines/project plans to ensure timely deployments-Managed project plans, work streams, deployment risks, and project scope for large-scale engagements

In my role, I designed, implemented and supported highly customized cloud-based solutions that replaced legacy processes, assisting clients in achieving operational efficiency. My daily responsibilities included, but were not limited to, managing project plans, work streams, deployment risks, and project scope for large-scale engagements.

Day-to-day responsibilities include, but are not limited to, the following:•Follow up on a high volume of new leads in a rapid manner•Establish rapport with all levels of buyers including senior executives•Understand a lead’s needs and effectively communicate how Box will meet them•Document various details including use case, lead scores, purchase timeframes, next steps•Prioritize opportunities and apply appropriate internal resources•Use Salesforce.com for lead management and sales forecasting

• Assisted in the creation of a sub-division of “Pueblos Sin Fronteras,” a human rights organization focused on raising awareness, educating, and inspiring active community engagement amongst Hispanic immigrants.• Facilitated communication and translation amongst faculty and members to empower Dallas Hispanic youth. • Conceptualized new marketing campaign to maximize community involvement and its impact on changing structural inequities at the social level.