Olivia Long Email & Phone Number

New York, Ny, Us

New York, New York, United States

E-commerce Manager, Verve Label Group of Universal Music Group. Reports to the Vice President of Revenue and Consumer Acquisition. Responsible for the management of owned e-commerce platforms including Amazon Vendor Central and Shopify as well as online / streaming platform commerce activities. Compiles upstream product catalogue for ~50 artists through owned e-commerce channels and common sales platforms including set-up of pre-orders and new releases. Coordinates project managers of each label within the group to align cross-label e-commerce activities, including management of sales data and online product catalog updates.Initiates and manages CRM communication campaigns for new pre-orders and new releases as well as special events in coordination with the digital marketing team. Manages cross-functional coordination to initiate and track consumer engagement campaigns across all relevant channels (e-mail, social media, etc.).Provides data analysis through platforms including Microstrategy, iTunes Connect, Luminate, Music Mart, DOMO, Monday.

New York, New York, United States

Fulfilling a wide range of roles in the $10MM DTC e-commerce division of this leading provider of home décor items. Reports directly to division GM, liaises with all department heads, external agencies & supply chain partners.• Management of Amazon Seller Central operations including PDP content management & optimization, search keyword management & optimization, management of product ratings & reviews, customer service management through the Amazon platform• Management of Shopify Plus platform including PDP content management & optimization, shadow inventory management, connection with fulfillment operations• E-commerce merchandising including liaising and directing external agencies (content, imagery, search), management of product readiness and release schedules• Support of product development process: Competitive research on pricing, Consumer sentiment analysis from product reviews, Analysis of “Frequently Bought With” status of competitive products• Supporting company’s transition from hybrid FBA to self-fulfill model plus addition of an SMB Wholesale service

Remote

Provided project-specific support for the marketing operations of this SMB consultancy / coaching service.• Business correspondence on behalf of the company, managing communications with clients and corporate partners, and preparing invoices• Launch producer on company’s new podcast series• Leading business outreach projects including researching and identifying potential contacts, handling initial discussions, coordinating meetings with senior managers, maintenance of outreach records for sales tracking• Directly supported CEO & senior sales management

Chicago, Illinois, United States

• Working flexible hours, ranging from 4:15 AM to 10:00 PM, in a high-pressure environment while maintaining a calm and friendly demeanor• Acting as support staff; helping coworkers by providing them with all of the resources and assistance that they may need and anticipating the needs of both coworkers and customers

Chicago, Illinois, United States

• Managing online and phone reservations • Maintaining communication between indoor and outdoor dining rooms• Administrative duties; handling invoices and maintaining an organized catalogue of all expenses

Santa Clarita, California, United States

• Handling concerns and complaints, and referring serious complaints to a hardlines manager• Maintaining effective communication between front-end and back-end areas• Performing rotating duties and informing hardlines manager of any discrepancies or problems with supply

Chicago, Illinois, United States

• Managing online and phone reservations • Maintaining communication between indoor and outdoor dining rooms• Administrative duties; handling invoices and maintaining an organized catalogue of all expenses