Olivia Longo Email & Phone Number

New York, New York, United States

New York, New York, United States

Eliminating every barrier to mental health

Massachusetts, United States

• Consulted healthcare facilities through the deployment of new EHR solutions as part of SaaS implementation projects
• Traveled frequently to client sites throughout the U.S. and Puerto Rico
• Assessed customer’s specific needs and goals with the system for the project
• Advised clinical leadership on how best to configure the system to meet operational and workflow goals
• Configured the software application to meet customer's requirements, and was responsible for any necessary changes to the system
• Developed workflow strategies that optimize system usage and are in line with established Best Practices

Beverly, Massachusetts, United States

• Responsible for all administrative processing for 9 dialysis clinics across the U.S. while acting as a first point of contact for patients’ insurance questions.
• Worked closely with numerous insurance companies, clinic staff, and management to facilitate smooth admissions to the facility as to minimize patient burden
• Impacted A/R revenue goals by ensuring all patients had active health insurance coverage and requesting authorization from payers when necessary
• Initiated patient accounts in billing system and update as necessary by monitoring any changes to demographic or insurance information
• Answered any patient inquiries about current insurance coverage and payments
• Maintained HIPAA compliance and ensure confidentiality of all PHI

Cranston, Rhode Island

• Provided outstanding customer service to each guest at a busy, upscale Italian restaurant
• Handled 8-12 simultaneous parties by capitalizing on my ability to multitask while under pressure
• Managed the planning and execution of contracted parties and private events hosting upwards of 100 guests

Auckland, New Zealand

• Advocated for the legal rights of families struggling to obtain livable incomes and housing by evaluating data directly from the government ministries in charge of social services
• Composed Official Information Act requests to the New Zealand Government organizations and Ministers directly in charge of employment, state housing, and other social services
• Analyzed high volumes of federal documents and data to identify trends in social service spending and policy matters
• Collected and evaluated regional welfare data and created models using Excel to communicate findings to media outlets
• Provoked change within current laws, policies, and systems that trap individuals in the cycle of poverty
• Performed independent research to identify current national political and social issues

Greater Boston Area

• Provided professional customer service to 2,000+ daily members of the public visiting BU’s athletic facility using exceptional communication and interpersonal skills
• Utilized critical thinking and problem solving skills to resolve client issues quickly and effectively both in person and over the phone
• Supported operational needs of the 270,000 sq.ft. building and its patrons to ensure a secure environment
• Supervised all facility activities and occasional rental events hosting upwards of 4,000 participants

Cranston, Rhode Island

• Prepared and served orders at a local ice cream shop serving 700+ customers on its busiest nights
• Opened and closed the store; trusted with keys and alarm code
• Balanced cash drawers and settled credit card transactions at the end of each night
• Lead shifts as a manager and trained new employees

Bachelor Of Science - Bs, Business Administration And Management, General, 3.51

Activities and Societies: Club Snowboarding Team Graduated Cum Laude, with focuses in General Management and the Health and Life Sciences.

Education record

Took two courses to complete my undergraduate degree: Project Management- studied the interdisciplinary nature of projects in.

Business Administration And Management, General

Activities and Societies: Boston University Club Snowboarding Team