Olivia Longo Email & Phone Number

San Diego, Ca, Us

New York, New York, United States

New York, New York, United States

Eliminating every barrier to mental health

Massachusetts, United States

Consulted healthcare facilities through the deployment of new EHR solutions as part of SaaS implementation projects•Traveled frequently to client sites throughout the U.S. and Puerto Rico•Assessed customer’s specific needs and goals with the system for the project•Advised clinical leadership on how best to configure the system to meet operational and workflow goals•Configured the software application to meet customer's requirements, and was responsible for any necessary changes to the system •Developed workflow strategies that optimize system usage and are in line with established Best Practices•Trained Core Teams of end-users, mainly nurses, by creating instructional materials and conducting hands-on practice sessions at their organization•Troubleshoot, research, and solved software problems and customer issues•Mentored and trained new hires within our application group

Beverly, Massachusetts, United States

Responsible for all administrative processing for 9 dialysis clinics across the U.S. while acting as a first point of contact for patients’ insurance questions.•Worked closely with numerous insurance companies, clinic staff, and management to facilitate smooth admissions to the facility as to minimize patient burden•Impacted A/R revenue goals by ensuring all patients had active health insurance coverage and requesting authorization from payers when necessary•Initiated patient accounts in billing system and update as necessary by monitoring any changes to demographic or insurance information•Answered any patient inquiries about current insurance coverage and payments•Maintained HIPAA compliance and ensure confidentiality of all PHI

Cranston, Rhode Island

•Provided outstanding customer service to each guest at a busy, upscale Italian restaurant•Handled 8-12 simultaneous parties by capitalizing on my ability to multitask while under pressure•Managed the planning and execution of contracted parties and private events hosting upwards of 100 guests

Auckland, New Zealand

Advocated for the legal rights of families struggling to obtain livable incomes and housing by evaluating data directly from the government ministries in charge of social services•Composed Official Information Act requests to the New Zealand Government organizations and Ministers directly in charge of employment, state housing, and other social services•Analyzed high volumes of federal documents and data to identify trends in social service spending and policy matters•Collected and evaluated regional welfare data and created models using Excel to communicate findings to media outlets•Provoked change within current laws, policies, and systems that trap individuals in the cycle of poverty•Performed independent research to identify current national political and social issues•Utilized strong writing skills to draft memorandums on behalf of the organization to assist in its efforts to raise awareness•Adapted quickly to change and proficiently managed multiple projects

Greater Boston Area

•Provided professional customer service to 2,000+ daily members of the public visiting BU’s athletic facility using exceptional communication and interpersonal skills•Utilized critical thinking and problem solving skills to resolve client issues quickly and effectively both in person and over the phone•Supported operational needs of the 270,000 sq.ft. building and its patrons to ensure a secure environment•Supervised all facility activities and occasional rental events hosting upwards of 4,000 participants

Cranston, Rhode Island

• Prepared and served orders at a local ice cream shop serving 700+ customers on its busiest nights• Opened and closed the store; trusted with keys and alarm code• Balanced cash drawers and settled credit card transactions at the end of each night• Lead shifts as a manager and trained new employees

Bachelor Of Science - Bs, Business Administration And Management, General, 3.51

Activities and Societies: Club Snowboarding Team Graduated Cum Laude, with focuses in General Management and the Health and Life Sciences.

Education record

Took two courses to complete my undergraduate degree: Project Management- studied the interdisciplinary nature of projects.

Business Administration And Management, General

Activities and Societies: Boston University Club Snowboarding Team