Olivia Lopes Email & Phone Number

Sunnyvale, CA, US

• Facilitate and design training initiatives for the state of California's College and Career Planning Platform, CaliforniaColleges.edu for audiences ranging from 10-150.
• Provide ongoing, high-quality, and dynamic support to K-12 school districts/LEAs in order to drive utilization of CaliforniaColleges.edu.
• Support the regional team's efforts of providing strategic guidance to educators implementing the systematic use of CaliforniaColleges.edu in their district.
• Create and maintain Salesforce reports and dashboards for the team.

• Resolve user support tickets via Salesforce with professionalism and accuracy.
• Practice data-driven decision making to make improvements to user support ticket management.
• Contribute to the development and refinement of internal protocols.
• Partake in the statewide effort to help all systems - K-12 districts, California Community Colleges, California State University, University of California, and the California Student Aid Commission - work together to.

Silicon Valley, California, United States

• Lead recruiting and on-boarding strategies for over 400 volunteer tutors in the Silicon Valley region.
• Create and execute retention strategies designed to continuously cultivate our tutor base while engaging new partnerships.
• Cultivate and manage a portfolio of community partners that range from corporations, universities, high schools, and community organizations.
• Organize and manage tutor and partnership records in Salesforce.
• Facilitate weekly orientations designed to coach, train, and onboard new volunteers in our program.
• Lead trainings both virtually and in-person for groups ranging from 10-100 individuals.

Silicon Valley

• Lead recruiting and on-boarding strategies for over 250 volunteer tutors in the Redwood City, Belmont, and Mountain View region.
• Executed volunteer recruitment efforts during various presentations and tabling events while advancing new community partnerships through effective community outreach and communication.
• Created and execute retention strategies, plan and host volunteer recognition events, develop and maintain new and existing partnerships.
• Cultivated and manage a portfolio of over 300 community partners and volunteers through Salesforce.
• Provided weekly tutor orientations by presenting hour-long trainings to prospective volunteers.
• Supported school coordinators in providing student assessments and one-on-one literacy intervention.

Denver, CO

• Organized professors’ data to refer back to for university research and academic conferences.
• Supported Sociology, Anthropology, and Criminal Justice majors in choosing classes and applying to competitive programs in their field.
• Collaborated on the Sociology, Anthropology, and Criminal Justice department handbook to include the goals of the Sociology department, student checklists for graduation, class options, and any programs available to.

Oakland, CA

• Drafted and curated 5 advising toolkits and documents to educate staff and alumni about various social issues including a "Guiding Undocumented Students" document.
• Analyzed and inputted data using Excel and Salesforce to track college persistence and career readiness.
• Co-created a network-wide Knowledge Base that acts as a compilation of essential resources for advisors, including mental health resources, advising toolkits, and transfer resources.

Bachelor Of Arts - Ba, Sociology

Sociology

Regis in Ireland Study Abroad