I'm looking for a real challenge, something that will fulfill all my dreams. I want to eventually become a freelance CSR and Social Media expert. I don't have a bachelor's or associate's degree but I have years of hands on experience that can't be taught in a classroom.
Olivia Luebke
-
Sole ProprietorOlivia Luebke Jun 2015 - PresentAppleton, WiSocial Media ConsultingSales and Service
-
Customer Service SpecialistAlta Resources Apr 2013 - Jun 2015Sales support/ customer service. Assist businesses that purchase direct from Energizer via phone, e-mail, and fax. Sales support/ order entry. Follow up with customer’s purchase orders for pricing, quantity or any other correspondence. Handle product returns/debits/credits/questions. Document all customer transactions, including filing purchase orders for archiving and auditing purposes. Properly archive and maintain file system for purchase orders and invoices. Maintain and monitor order quality and service quality. -
Customer Service RepresentativeTime Warner Cable Dec 2012 - Mar 2014Handle customer interactions via phone with technical issues, service issues, billing questions, sales, and other general questions. Troubleshot technical issues relating to wifi services, broadband internet service, television services, internet phone services, and home security systems services. Maintained high quality standards and other various phone metrics. -
Senior CcrAlta Resources Jun 2011 - Oct 2012Take calls on an internal resource line to assist internal agents with questions or issues relating to their calls. Coached agents to help improve individual and overall team performance. Update and maintain attendance variances of a 30 person team. Monitor and compile team metrics daily, weekly, and monthly. Maintained high quality and service metrics. Selected to be one of 5 people on e-commerce team, fielding e-mails and calls relating to our e store and the products offered there. Created, assembled, and distributed monthly team newsletter highlighting top sales performers and other various team related news.
-
Head HostessVictoria'S Italian Cuisine Nov 2009 - Jul 2011Appleton, WisconsinOpening and closing restaurant duties, running daily reports, preparing nightly deposits, managing wait staff, providing customer service both on phone and in person, preparing server tip outs, fixing time card errors, handling customer complaints. Assign server sections and cleaning duties daily, oversee wait staff. Answer any questions wait staff or customers might have.
-
Technical Support RepresentativeConvergys Sep 2007 - Oct 2009Assisted customers with technical problems and service issues, documented all troubleshooting and other procedures utilized, ensured customer satisfaction, maintained quality requirements of calls.
-
Shift ManagerArby'S Restaurant Group, Inc. Sep 2003 - Aug 2007Managed 6 employees. Responsible for labor control, daily inventory, cash management, and deposit preparation, successfully handled customer complaints. -
Shift ManagerBurger King Corporation Feb 2002 - Aug 2003Effectively managed 6-8 employeesManaged labor control, daily inventory, cash management, and deposit preparation, ensured food quality, successfully handled customer complaints.
Olivia Luebke Skills
Olivia Luebke Education Details
-
Fox Valley Technical CollegeAccounting -
Pc Pro Schools Microsoft It AcademyMicrosoft Systems And Troubleshooting
Frequently Asked Questions about Olivia Luebke
What company does Olivia Luebke work for?
Olivia Luebke works for Olivia Luebke
What is Olivia Luebke's role at the current company?
Olivia Luebke's current role is Sole Proprietor at Olivia Luebke.
What schools did Olivia Luebke attend?
Olivia Luebke attended Fox Valley Technical College, Pc Pro Schools Microsoft It Academy.
What skills is Olivia Luebke known for?
Olivia Luebke has skills like Customer Experience, Firewalls, Office Equipment, Information Technology, Powerpoint, Help Desk Support, Microsoft Office 2007, Call Center, Computer Hardware, Voip, Computer Repair, Windows.
Not the Olivia Luebke you were looking for?
-
olivia Luebke
United States -
Olivia Luebke
Marketing Professional | University Of Wisconsin Whitewater AlumniGreater Chicago Area
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial