 Collaborated with customers to provide personalized outfitting in products across the store, often requiring outside-the-box thinking and on-the-fly decision-making (with over $200,000 worth of sales and a 6.4% return rate in 2022)  Performed store and warehouse operational duties including receiving products, and maintaining inventory while collaborating with the buying and special-order department heads to ensure the most efficient means of operation  Supported events thrown by Fleet Feet such as the Chicago Marathon Expo, and Chicago Endurance Sport’s Race Day resort by setting up/tearing down, ensuring volunteers know what’s expected, and greeting runners with enthusiasm Lead the Saturday morning fun run, usually operating with a group of 10+ runners in order to grow and interact with the neighborhood, as well as partnered with brand representatives to set up shoe demo runs

 Assist 50+ customers per day and provided each of them with a positive experience Create over 16 hand-tossed pizzas per day and 35+ rotisserie chickens, as well as assisting at the chef’s case and creating other dishes, requiring a high level of organization and efficient multitasking  Ensure the safety and sanitation guidelines set out by local, state, and federal guidelines as well as followed proper food handling instructions Support other team members by being adaptable and actively looking to help where I am able

 Handled monetary transactions with customers, counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and that there was adequate change  Aided 100s of clients monitor and effectively utilize their account, as well as sign up new members  Provided excellent customer service by recognizing 100+ client account(s) as well as personally getting to know more about them and their needs, as well as jumping at opportunities to help them carry out items including clothing, groceries, hardware, fencing supplies, and animal feed Answered phones in a courteous manner, providing answers when possible and transferring calls or taking messages when needed as well as stock shelves and ensure the cleanliness and professional appearance of the store Took initiative by aiding 4 department heads plan and carry out projects such as creating new displays, promotions, and social media posts, actively learned about the products we sell and the different ways they aid our community  Utilized and maintained the standing and counterbalance forklifts daily while following safety protocols