Olivia Maxwell Email and Phone Number
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A client advocate first and foremost with the ability to navigate complex technical landscapes to deliver solutions that delight customers and elevate the industry. Experienced Product Manager providing leadership in all aspects of the development life cycle. Successfully collaborates with cross functional teams to create and deliver solutions for clients across healthcare and financial domains. Experienced managing product roadmaps and backlogs, conducting user research, authoring user stories, synthesizing feedback into actionable next steps, and writing technical documentation.
Strive Health
View- Website:
- strivehealth.com
- Employees:
- 92
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Senior Product ManagerStrive Health Aug 2023 - Present
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Technology Product ManagerStrive Health Jan 2022 - Aug 2023
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Product ManagerClinicient Jan 2020 - Jan 2022Managed multiple product development teams using a variety of agile methodologies includingScrum/Kanban/Waterfall. Owned primarily data products catered to both developer and non-technical audiences. Worked closely with a variety of internal and external stakeholders to develop features & requirements for new and existing products. Wrote user stories, creates visualizations, conducts user research, and synthesizes feedback into tangible product enhancements. Refined and prioritized backlog for a Scrum team focused on integration development as the primary product owner. Created in-depth product documentation to enhance product clarity and visibility across the business. -
Senior Implementation SpecialistSmarsh Apr 2018 - Jan 2020Portland, OregonManages compliance archiving software onboarding projects for new and existing clients across Enterprise, mid-market and SMB market segments. Collaborates with engineering, customer success and sales while overseeing partner and external vendor relationships in order to ensure a seamless implementation process. Serves as the primary point of contact and technical consultant for clients throughout the implementation process. Tools: Atlassian (JIRA), Salesforce, MS OfficeAchievements:• Serves on an improvement council for the Professional Services department. Prioritizes and grooms a backlog of open issues in JIRA and collaborates with other departments to resolve high impact problems affecting the department such as role enablement and process efficiency. Presents progress at monthly staff meetings.• Subject Matter Expert (SME) for most complex products- Mobile message archiving, website archiving (knowledge of HTML, CSS & website structure) and SSO/LDIF.• Leads training and onboarding for new team members. Trained 5 individuals in the first 6 months of serving in this role.• Represents the implementation team on the Professional Services improvement committee.• Prioritizes and grooms a backlog of open issues in JIRA while collaborating with other departments to resolve high-impact challenges and improve team efficiency. -
Tier 1 Technical Support AgentSmarsh Feb 2017 - Apr 2018Portland, Oregon AreaProvides support for POP3/IMAP email hosting, Microsoft Exchange, Active Directory, encryption, and Smarsh’s SaaS archiving solutions. Documents, prioritizes, and maintains detailed case records on incoming calls and emails using Salesforce to resolve client issues in a timely and satisfactory manner. Effectively communicates customer issues, troubleshooting steps, and resolutions to clients with clarity, regardless of the client or end user’s technical experience or knowledge. Tools: Salesforce, Smarsh Support Tool Suite.Achievements: • Cross-trained with both billing and implementation departments to provide support for their teams and build a collaborative relationship with Tier 1. • Resolved over 2,800 technical support issues, ranked second in most cases closed by agent for 2017.• Average CSAT score of 4.7 out of 5 based on proactiveness, professionalism, issue ownership, and knowledgeability. Highly valued by key clients and often requested by name.
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Customer Relations AgentSimple Finance Aug 2016 - Feb 2017Portland, OrProvides support for internet banking applications at Simple, a startup FinTech company. Assists customers with typical banking needs via phone and web ticketing systems while analysing for financial risk and troubleshooting software bugs. Application support for Android, IOS, Mac and PC. Achievements:• Consistently exceed productivity expectations of 6.5 customer interactions per hour with an average of 8.5 interactions per hour. -
Email Technical Support SpecialistWeb.Com Feb 2016 - Aug 2016Hazleton, PaProvided support for POP3/IMAP email hosting, Microsoft Exchange via phone in a high-volume call center environment. Consistently met and exceeded weekly support and sales metrics. -
Server/BartenderStone Row Pub And Eatery Jun 2015 - Jan 2016Jim Thorpe, PaAcquired experience in multitasking, customer service, communication, and working long days in a fast paced environment. Learned serving in the busiest season with little training.
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BartenderCamera Nightclub (Oxford Leisure) Sep 2012 - May 2015Oxford, United KingdomDeveloped interpersonal skills in a highly social environment. Stayed with the company for almost three years and was given supervisor type responsibilities such as training and doing inventory.
Olivia Maxwell Skills
Olivia Maxwell Education Details
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Upper Second Class Honors
Frequently Asked Questions about Olivia Maxwell
What company does Olivia Maxwell work for?
Olivia Maxwell works for Strive Health
What is Olivia Maxwell's role at the current company?
Olivia Maxwell's current role is Product Management at Strive Health.
What is Olivia Maxwell's email address?
Olivia Maxwell's email address is om****@****lth.com
What is Olivia Maxwell's direct phone number?
Olivia Maxwell's direct phone number is (800) 247*****
What schools did Olivia Maxwell attend?
Olivia Maxwell attended Oxford Brookes University.
What skills is Olivia Maxwell known for?
Olivia Maxwell has skills like Customer Service, Data Collection, Data Analysis, Scientific Writing, Research, Field Work, Laboratory Skills, Microsoft Office, Statistical Data Analysis, Organization Skills, Cross Cultural Communication Skills, Project Management.
Who are Olivia Maxwell's colleagues?
Olivia Maxwell's colleagues are Leibins Rivas, Gracie Alston, Jackie Harvey Rn, Bsn, Virginia Anne Morton, Ronald Tutor, Briah Johnson, Rachel Warren.
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Olivia Maxwell
Flint Hill, Va4flightsafety.com, gmail.com, imdb.com, gmail.com -
Olivia Boles
Eugene, Or1penfed.org -
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2txstate.edu, oracle.com
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