Olivia Moore Email & Phone Number

Melbourne, Victoria, Australia

• Producing artefacts, including but not limited to functional and non-functional business requirement specifications, process maps, user stories, acceptance criteria, and designs across multiple initiatives that support the delivery of business outcomes (with a focus on Pivotal, Salesforce, Smart IQ, MuleSoft and Sitecore).• Supporting the development of IT project or major change estimates & financial models (costs, savings, revenue opportunities, investment horizon, etc)• Managing the alignment and traceability of stakeholder requirements across the program, project, and support and maintenance development lifecycle.• Responsible for the creation and review (where required) of key deliverables such as Requirement Definition Documents (RDDs), User Stories, “AS IS” and “TO BE” Process Maps.• Liaising with the Solution Architecture team to suggest high-level functional solutions and work closely with solution designers and architects to translate requirements into system and business focused solution specifications, including system and business use cases. • Developing prototyping processes to help ensure the proposed design meets user needs. • Ensuring and preparing system and user acceptance test plans and scripts and work with test leads and teams to ensure the delivery of quality systems that meet acceptance criteria and quality expectations.• Undertaking support activities during all phases of the Software Development Life Cycle (SDLC), such as clarifying requirements and expected system behaviour during the development and testing phases. • Utilising key industry frameworks such as BABOK or other structured frameworks and customer journey mapping. Providing advice and recommendations on, and demonstrate adherence to, these frameworks to support the design and development of various system solutions to improve delivery and service levels.

Melbourne, Victoria, Australia

• Provide expertise to the team across a range of areas including applications for registration, restriction records and client management processes. • Assist in the delivery of process maps, develop quality user stories and acceptance criteria, and prepare user acceptance testing scenarios for the business. • Engage with the business in identifying issues and opportunities in current procedures and policies affecting the delivery and implementation of consistent registration processes and take appropriate steps to remedy. • Work with the Digital Implementation Specialist, Salesforce and SmartIQ developers in writing Jira stories and bugs for the monthly releases. • Provide authoritative advice to key stakeholders on registration procedural impacts for changes, system enhancements and initiatives across the operation network. • Showcasing front end and program functionalities within SmartIQ and Salesforce to a variety of audiences. • Preparation of monthly BT release notes to the business.

Perth, Western Australia, Australia

Monitoring my team’s case load to ensure cases are processed in a timely manner in line with performance expectations. Motivate my team members by providing support and leadership to enhance task performance and promote a high performing team culture. Conduct monthly formal discussions with each team member, which included performance review and results, workload tracking and well being discussions. Conduct bi/annual performance reviews to contribute to staff development. Conduct weekly team meetings to deliver any operational/organisational changes. Review and approve leave requests. Identify skill gaps within team members and facilitate training or advice from Coaching and Assessing or Process Specialists.

Perth, Western Australia, Australia

Provide written and verbal information to applicants for registration and existing registrants, sponsoring organisations, recruitment agencies, educational institutions, the public and related agencies. Where appropriate and delegated to, make decisions in respect of registration and renewal applications. Assess and process more complex applications for registration. Provide written and verbal advice to health practitioners and various stakeholders. Assist with the monitoring of staff workloads and performance. Conduct reviews of staff workloads and complete statistics of registration office and caseloads. Preparation of agenda papers and outgoing correspondences.

Perth, Western Australia, Australia

Undertake duties within the registration team (including the Customer Service Team, Reception and Records scanning) as required for operational purposes. Provide written and verbal information to applicants for registration and existing registrant, sponsoring organisations, recruiters, the public, health practitioner boards and related agencies. Assess and process applications for registration accurately and promptly and in a manner that is consistent with agreed policies, processes, procedures, standards and the requirements of the empowering legislation. Assist with the preparation of applications for Board/Committee meetings including relevant documentation. Interview new registrants and review their documentation as required by Board policies and legislative requirements. Assisting with the scanning of documents received at the Ahpra office.

Perth, Western Australia, Australia

Answering incoming calls and responding to routine enquiries whether by phone, email or via the web. Recording all enquiries within the Contact Centre System. Appropriately referring all Registration and Notification requests and other specific enquiries to the correct designated staff. Observing contact enquiry confidentiality at all times. Contribute to the development, review and continuous improvement of the contact centre operations within the office.