Olivia Moore Email & Phone Number

Melbourne, Victoria, Australia

• Producing artefacts, including but not limited to functional and non-functional business requirement specifications, process maps, user stories, acceptance criteria, and designs across multiple initiatives that support.
• Supporting the development of IT project or major change estimates & financial models (costs, savings, revenue opportunities, investment horizon, etc)
• Managing the alignment and traceability of stakeholder requirements across the program, project, and support and maintenance development lifecycle.
• Responsible for the creation and review (where required) of key deliverables such as Requirement Definition Documents (RDDs), User Stories, “AS IS” and “TO BE” Process Maps.
• Liaising with the Solution Architecture team to suggest high-level functional solutions and work closely with solution designers and architects to translate requirements into system and business focused solution.
• Developing prototyping processes to help ensure the proposed design meets user needs.

Melbourne, Victoria, Australia

• Provide expertise to the team across a range of areas including applications for registration, restriction records and client management processes.
• Assist in the delivery of process maps, develop quality user stories and acceptance criteria, and prepare user acceptance testing scenarios for the business.
• Engage with the business in identifying issues and opportunities in current procedures and policies affecting the delivery and implementation of consistent registration processes and take appropriate steps to remedy.
• Work with the Digital Implementation Specialist, Salesforce and SmartIQ developers in writing Jira stories and bugs for the monthly releases.
• Provide authoritative advice to key stakeholders on registration procedural impacts for changes, system enhancements and initiatives across the operation network.
• Showcasing front end and program functionalities within SmartIQ and Salesforce to a variety of audiences.

Perth, Western Australia, Australia

Monitoring my team’s case load to ensure cases are processed in a timely manner in line with performance expectations. Motivate my team members by providing support and leadership to enhance task performance and promote a high performing team culture. Conduct monthly formal discussions with each team member, which included performance review and results.

Perth, Western Australia, Australia

Provide written and verbal information to applicants for registration and existing registrants, sponsoring organisations, recruitment agencies, educational institutions, the public and related agencies. Where appropriate and delegated to, make decisions in respect of registration and renewal applications. Assess and process more complex applications for.

Perth, Western Australia, Australia

Undertake duties within the registration team (including the Customer Service Team, Reception and Records scanning) as required for operational purposes. Provide written and verbal information to applicants for registration and existing registrant, sponsoring organisations, recruiters, the public, health practitioner boards and related agencies. Assess and.

Perth, Western Australia, Australia

Answering incoming calls and responding to routine enquiries whether by phone, email or via the web. Recording all enquiries within the Contact Centre System. Appropriately referring all Registration and Notification requests and other specific enquiries to the correct designated staff. Observing contact enquiry confidentiality at all times. Contribute to.